Ananya Kakkar
Truganina
Summary
I am currently studying and completing a double bachelor's in accounting and business at Monash University. I have experience in retail, sales and customer service-based positions. I am seeking new experiences and opportunities for me to expand, grow and develop my skills. My strengths consist of being a fast learner, always putting 100% in all tasks to ensure their completion to the best of my abilities, being able to work independently and also alongside team members, able to work in fast-paced environments, having excellent customer service skills and good with technology.
Overview
4
4
years of professional experience
Work History
Sales Professional
Bevilles Jewellers
04.2024 - Current
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Achieved KPI's through goal setting and set actions to implement with customers.
- Supervised shifts, which consisted of delegating tasks while handling inventory and customer requirements
- Set and achieved company defined sales goals.
Team Member
Kmart Tarneit
06.2023 - 04.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted customers in selecting merchandise best suited to needs.
Crew Trainer
McDonalds Tarneit
01.2022 - 04.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Crew Member
McDonalds Point Cook
04.2021 - 12.2021
- Worked front counter, drive-thru, cafe and all other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with colleagues however worked well independently as well
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
Double Bachelors Degree of Business And Accounting - Business And Accounting
Monash University
Clayton, VIC11-2027
Skills
- Sales expertise
- Interpersonal communication skills
- Exceptional customer service
- Multitasking
- Working in a team and independently
- Goal-oriented and proactive in achieving them
Timeline
Sales Professional
Bevilles Jewellers
04.2024 - Current
Team Member
Kmart Tarneit
06.2023 - 04.2024
Crew Trainer
McDonalds Tarneit
01.2022 - 04.2024
Crew Member
McDonalds Point Cook
04.2021 - 12.2021
Double Bachelors Degree of Business And Accounting - Business And Accounting
Monash University
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