Summary
Overview
Work History
Education
Skills
Reference Contact
Timeline
Generic

Anargya Djatikusumo

Macquarie,ACT

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. An active listener, reliable communicator and analytical problem solver. Articulate, energetic and results-oriented with passion for developing relationships, cultivating partnerships and growing organisations.

Overview

5
5
years of professional experience

Work History

Assurance Trainee

PwC
01.2025 - 06.2025
  • Quickly developed a comprehensive understanding of the PwC external audit methodology, approach and tools.
  • Delivered high-quality audit testing work papers on client's cash accounts, operating expenses accounts and share capital accounts.
  • Proofread client's year-end financial statement drafts to verify accuracy and valuation of assets, liabilities and equity balances.
  • Collaborated closely with peers and job manager in preparing client's gender pay gap analysis report.
  • Entrusted to liaise between the PwC Audit team and the client's Financial Controller on a regular basis.
  • Assisted with analysing and applying client's journal entry adjustment into the cashflow work papers.

CASUAL CUSTOMER SERVICE

Kingsley's Chicken
03.2023 - Current
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained new personnel regarding company operations, policies and services.
  • Delivered prompt service to prioritize customer needs.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

YOUTH STEERING COMMITTEE VOLUNTEER

Australian Youth Affairs Coalition
11.2022 - Current
  • Developed strong communication and organisational skills through working on group projects
  • Adaptable and proficient in learning new concepts quickly and efficiently
  • Demonstrated leadership skills in managing projects from concept to completion
  • Participated in team projects, demonstrating ability to work collaboratively and effectively
  • Paid attention to detail while completing assignments
  • Identified issues, analysed information and provided solutions to problems.

INTERN, ACT Legislative Assembly
06.2021 - 07.2021
  • Sorted and organised files, spreadsheets, and reports
  • Completed research, compiled data, updated spreadsheets, and produced timely reports
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making
  • Generated reports detailing findings and recommendations
  • Analysed problems and worked with teams to develop solutions
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

CASUAL STORE TEAM MEMBER

Asian Provisions
02.2020 - 11.2022
  • Organised and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor
  • Help with stocking and merchandising to maximise sales and provide pleasant shopping experience
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance
  • Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability
  • Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences
  • Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty
  • Processed returns and handled exchanges quickly to provide positive store experiences
  • Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations
  • Opened and closed store by counting cash, closing and opening registers

Education

Bachelor of Commerce And International Relations -

Australian National University
Canberra, ACT
06-2027

High School Diploma -

Hawker College
Canberra, ACT
12.2022

Skills

  • Microsoft Office
  • Outlook
  • Excellent customer service
  • Teamwork and collaboration
  • Cultural awareness
  • Attention to detail
  • Excellent verbal and written communicator
  • Active listener
  • Dependable and responsible
  • Business acumen
  • Organization and time management
  • Critical thinking

Reference Contact

Referee I
Ranjeet Kaur
Store Manager
Kingsley's Chicken

Phone: 0422590696
Referee II
Jessica Pearcey 
Editor in Chief 
Murranji Merganser
Email: Jessica.Pearcey@ed.act.edu.au

Phone: 0261420355

Timeline

Assurance Trainee

PwC
01.2025 - 06.2025

CASUAL CUSTOMER SERVICE

Kingsley's Chicken
03.2023 - Current

YOUTH STEERING COMMITTEE VOLUNTEER

Australian Youth Affairs Coalition
11.2022 - Current

INTERN, ACT Legislative Assembly
06.2021 - 07.2021

CASUAL STORE TEAM MEMBER

Asian Provisions
02.2020 - 11.2022

Bachelor of Commerce And International Relations -

Australian National University

High School Diploma -

Hawker College

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Anargya Djatikusumo