Anaïs Fernet

Management of several varied tasks within the roadhouse :

• Greeted customers with a friendly attitude and assisted with orders.
• Welcomed guests and assisted with check-in and check-out procedures.
• Managed reservations and processed payments efficiently.
• Operated the cash register and processed payments accurately.
• Supporting kitchen organization and assisting in the food preparation.
• Maintained cleanliness in dining areas, kitchen, and restroom facilities.
• Carrying out maintenance and gardening work on the site
• Restocked shelves with merchandise and monitored inventory levels.
• Collaborated with team members to provide efficient and reliable service.

• Cleaned and prepared guest rooms to the highest standards, including bed making, dusting, and vacuuming.
• Replenished amenities such as toiletries, towels, and minibar items.
• Ensured all areas, including hallways and public spaces, were spotless and well-maintained.
• Reported any maintenance issues or safety hazards to the management team.
• Provided courteous and efficient service to guests, fulfilling special requests promptly.
• Followed strict hygiene and safety guidelines to ensure a safe environment.
• Collaborated with the housekeeping team to meet daily targets and maintain consistency.
• Ability to work quickly and efficiently with deadlines given for each room.

• Night shifts to clean professional premises such as restaurants, construction sites and offices.
• Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
• Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including disinfection, sweeping, mopping, and dusting.
• Compliance with sanitation standards and protocols.
• Ability to work during the night within a given time frame.

• Stock ordering and management.
• Keep work areas clean and organized in accordance with food safety standards.
• Training, coaching and leading the store during a shift or a rush.
• Manage and prioritize tasks during very rush periods, particularly for welcoming supporters during football matches
• Oversaw of 7 team members.
• Handles customer payments, manages the cash register, and takes phone orders.
• Taking orders and serving customers
• Preparing and cooking pizzas, including dough making, topping preparation, and baking.

• Boosted customer satisfaction by providing personalized recommendations and assistance with product selections.
• Exceeded sales targets through exceptional and precise product knowledge and strong customer sales techniques.
• Stress management and multiple simultaneous tasks during sales periods
• Works well with colleagues to create positive and productive work environment.

• Care of several children aged 2 to 10 years old
• Management of school trips, meals, homework, showers and bedtimes
• Enhanced child development by engaging in stimulating activities and educational games.
• Maintained a clean and organized environment to ensure the well-being of children under care.
• Leader of a group of 40 children during a summer camp requiring impeccable security protocol management

• Greeted customers warmly and provided menu recommendations.
• Took orders accurately and entered them into the system.
• Served beverages and food promptly, ensuring high standards of presentation.
• Assisted bartenders during peak hours with drink preparation and restocking.
• Handled payments and processed transactions efficiently.
• Maintained cleanliness of tables, bar area, and dining space.
• Resolved customer inquiries and complaints professionally to ensure satisfaction.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.