Anas Lebbie
52 Coorain St Maddington ,WA
Summary
Dynamic retail professional with a goal-oriented mindset and strong communication skills, recognized for enhancing customer satisfaction at Spotlight Cannington. Proven expertise in upselling strategies and effective merchandise displays, consistently exceeding sales targets while fostering teamwork and collaboration. Committed to delivering exceptional service and innovative solutions to meet customer needs.
Overview
3
3
years of professional experience
Work History
Retailer
Spotlight Cannington
22 William St, Beckenham WA 6107
11.2022 - Current
- Assisted customers with product inquiries and selections to enhance shopping experience.
- Maintained cleanliness and organization of sales floor to ensure a welcoming environment.
- Processed transactions accurately using point-of-sale systems for efficient checkout.
- Collaborated with team members to restock shelves and display merchandise effectively.
- Learned store policies and procedures to ensure compliance and customer satisfaction.
- Performed cash, card, and check transactions to complete customer purchases.
- Prioritized helping customers over completing other routine tasks in store.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in training sessions to develop product knowledge and enhance customer interactions.
- Organized attractive visual displays that showcased products effectively and enticed customers to make purchases.
- Conducted regular store audits to maintain cleanliness, organization, and compliance with company standards.
- Trained new hires on company policies, procedures, and best practices to optimize performance.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer complaints professionally, ensuring their satisfaction while maintaining company guidelines.
- Resolved customer complaints in professional and timely manner.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Undergrad Multidisciplinary Science - Architectural Engineering
Curtin University
Perth, WA10-2029
Skills
- Upselling strategies
- Goal-oriented mindset
- Customer service
- Creativity and innovation
- Marketing
- Customer engagement
- Cash register operation
- Sales and promotions
- Strong communication and interpersonal skills
- Teamwork and collaboration
- Merchandise receiving and handling
- Product and service sales
Languages
English
Professional Working
krio
Full Professional
Timeline
Retailer
Spotlight Cannington
11.2022 - Current
Undergrad Multidisciplinary Science - Architectural Engineering
Curtin University