Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ana Santos

Ana Santos

Brisbane,QLD

Summary

An experienced, organized and easygoing person who is open to learning and keeps clients satisfied. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 20 years of background maintaining customer satisfaction and contributing to company success. Proficient in Office 365, CRM and digital tools to keep client's data up to date.

Overview

25
25

Years of ICT Industry and Customer Service

Work History

Kitchen Hand

O’Brian Group Australia
04.2023 - 09.2023
  • Assistance at least 5 Chefs and Sub Chefs in the same kitchen;
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy
  • Maintained clean, trash-free workspaces to maximize productivity and safety
  • Transported food items from storage areas to the kitchen for prepping
  • Plated and presented food following the chef's requirements
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods
  • Operated kitchen equipment according to manufacturer's instructions
  • Followed food safety practices and sanitation guidelines
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving
  • Trained new staff on food preparation and safety procedures
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods

Cashier

Beef's Restaurant
01.1999 - 03.2001
  • Fast and friendly service while ensuring accuracy at the sales counter
    Take note of orders, receive payments, and give change and proof of payment.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Greeted customers entering the store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.
  • Learned duties for various positions and provided backup at key times.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Marketing Assistant

Visual Systems Informatica LTDA
02.2020 - 02.2023
  • Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
  • Generated leads through phone calls, emails and face-to-face interactions.
  • Input new data, updated old records and cross-checked information to keep the marketing database up-to-date.
  • Conducted thorough research to construct creative and fresh ideas.
  • Created customized marketing materials to increase product awareness.
  • Generated reports to support the development and implementation of marketing plans.
  • Developed questionnaires and facilitated focus group discussions.

Sales Assistant

Health IT - A Company In The Visual Systems Group
02.2017 - 01.2020
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
  • Gathered and prepared sales materials in preparation for sales meetings.
  • Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
  • Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
  • Coordinated logistics and catering for meetings and sales events.
  • Prepared PowerPoint presentations and Word documents for sales presentations.
  • Built relationships with customers and community to promote long term business growth.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Set and achieved company defined sales goals.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

Education

RSA Certificate -

Clear To Work
Brisbane, QLD
05.2023

RSG Certificate -

Clear To Work
Brisbane, QLD
05.2023

MBA -

SENAC - University Center
Sao Paulo - Brazil
12.2019

Certificate - Conflict Management

SENAC - Study Center
Sao Paulo
08.2016

Bachelor of Science - Business Administration And Management

Estacio De Sa University
Sao Paulo, Brazil
12.2005

Skills

  • Mediation and crisis intervention
  • Career planning
  • Diverse groups presentations
  • Team collaboration and leadership
  • Flexible and Adaptable
  • Active Listening
  • Self-Motivated
  • Customer and client relations
  • Administrative support
  • Organization skills
  • Business administration
  • Time management
  • Campaign development
  • Individual and group instruction

Timeline

Kitchen Hand

O’Brian Group Australia
04.2023 - 09.2023

Marketing Assistant

Visual Systems Informatica LTDA
02.2020 - 02.2023

Sales Assistant

Health IT - A Company In The Visual Systems Group
02.2017 - 01.2020

Cashier

Beef's Restaurant
01.1999 - 03.2001

RSA Certificate -

Clear To Work

RSG Certificate -

Clear To Work

MBA -

SENAC - University Center

Certificate - Conflict Management

SENAC - Study Center

Bachelor of Science - Business Administration And Management

Estacio De Sa University

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Ana Santos