Anastasia Betts

Duties

• Case management of technical enquiries
• Dispatch and support for field technicians
• Diagnosis and troubleshooting
• Support and training of new business unit

Achievements

• Achieved technical competency within 2 months, normally requiring 3-6 months
• Able to resolve more than 95% of cases independently
• Highlighted by the Head of Operations as having the most accurate case notes in the team
• Consistently able to de-escalate difficult customer interactions
• Ability to communicate technical concepts to a layman audience

Duties

• Independent design and delivery of the school’s year 8, 9 and 10 French curriculum
• Teacher of French – years 7-11
• Trained International Baccalaureate (IB) teacher
• Debating Coordinator

Achievements

• Had a consistent class average of B-B+ (70-79%) across all classes
• 0% student fail rate
• Attracted the highest number of senior students studying French in several years due to engaging and innovative teaching style
• School’s Debating Coordinator, having coached the year 11s into second placed school overall in the bayside senior school competition
• High parent and student satisfaction rate, only receiving 2 complaints in 1.5 years

Duties

• Teacher of French – years 7-10

Achievements

• Implemented interactive learning methods, greatly improved student engagement
• Turned class averages from between 40-55% to 70-79% in French

Duties

• Tutor of French, Spanish and English

Achievements

• Assisted EAL/D adult learner with attaining Australian citizenship, certification and skills to start their own business

Duties

• Year 8 & 9 English teacher in Toulouse, France
• Preparing and delivering bilingual learning tasks

Achievements

• Greatly increased student engagement and interest in learning English