Anastasia Cecil
Brisbane,QLD
Summary
An enthusiastic, ambitious and dependable employee; successful at managing multiple tasks, roles and priorities with a positive attitude. Willingness to tackle any task head on to contribute to the teams short and long term goals. Hardworking and passionate about going above and beyond in any role.
Overview
7
7
years of professional experience
Work History
Service Station Attendant
7-Eleven
09.2022 - 12.2022
- When purchasing cigarettes, MoneyGram transfers or trailer hire; thoroughly reviewed client identification
- Keep work area tidy and organized at all times
- Keeping track of all sellable items, removing expired stock from shelves, and/or reducing price of those close to expiration
- Gas and other leaks were cleaned up in accordance with spill procedures
- Processed fuel and product transactions by precisely controlling POS system
- Cultivated relationships with customers to promote repeat business and a safer community
- Promoted discounts and special offers to customers to increase sales
Customer Service Assistant
Vec LTD
01.2021 - 07.2021
- Providing quality customer service to customers with any enquiries, concerns or general information about products
- Provide assistance for customers with special billing requests, returns requests or processing/resolving complaints
- Perform clerical duties such as typing, proofreading, and prioritizing emails and/or tasks
- Promote company products, services, and savings plans when appropriate
- Keep records of calls placed and received in order to follow up if need be and build rapport with regular consumers
- Confer with third party shipment services in order to follow up on shipment concerns or delays
- Regular operation of Shopify, Zendesk and Cin7 systems to restock or check inventory
Warehousing Assistant
Vec LTD
12.2019 - 01.2021
- Sort orders in chronological order, ready to be picked before start of shift
- Maintain workplace health and safety standards and cleanliness
- Hand picking and checking products; fulfilling requests to 100% accuracy
- Ensuring packages have correct labels when scanning orders through Shippit App
- Maintain good rapport with teammates and superiors in high paced, high-stress environment
- Provides quality service by following organization standards
- Contributes to team effort by regularly asking for feedback on performance and asking for advice to improve in areas team members perform better in
Store Assistant
ALDI
05.2019 - 12.2019
- Maintaining store cleanliness in timely fashion
- Operating manual and electrical pallet jack
- Merchandising and/or Stocking products storewide
- Serving and assisting customers professionally and efficiently
- Operating tills and calculating change manually
- Remain composed in tense situations involving angry or upset customers
Personal Assistant
RPM
06.2018 - 04.2019
- Oversee personal and professional appointments and upcoming events
- Provided general administrative support including, making travel arrangements and managing documentation
- Attend meetings to record minutes
- Answered phone calls and addressed customer questions and concerns to build rapport, promote satisfactory business relations and consistent business retention
- Entrusted to handle confidential and sensitive situations in professional matter.
Assistant Manager
McDonald's
09.2017 - 06.2018
- Everyday operations were overseen to ensure they met performance, quality, and service standards
- Provided direct support to customers, determining their needs, and keeping up with the most recent consumer preferences
- Maintained a professional demeanour when managing complaints or conflicts that had escalated
- Outlined specific goals and objectives for the team in a motivating manner
- Maintenance of equipment taught to staff, and mandatory participation in drills to hone essential abilities
- Offered hands-on assistance to the team during fluctuating busy periods
Crew Trainer
McDonald's
03.2017 - 09.2017
- Trained other employees in customer service, food safety, and performance requirements
- Maintain high standard of personal performance and customer service as to lead by example for trainees and fellow employees
- Monitor food preparation methods, garnishing and presentation of food to ensure that food is prepared and presented according to restaurant standards and procedures
- Monitor employee activities to ensure optimal performance of our restaurant
Crew Member
McDonald's
05.2016 - 03.2017
- Maintain food and equipment inventories, and keep inventory records
- Promptly and accurately took orders, collected payments and prepared meals
- Provided excellent customer service
- Expert record taking, recollection and recall skills
- Cleaned and maintained all areas of restaurant
Work Expereince
KMart
03.2016 - 04.2016
- Maintain cleanliness and aesthetic of the store or assigned area
- Set up and arrange displays or demonstration areas to attract the attention of prospective customers
- Suggest specific product purchases to meet customers' needs
- Place prices or descriptive signs on backdrops, fixtures and merchandise
- Dress mannequins for display
Skills
- POS Systems Operations
- Customer Service
- Issue and Complaint Resolution
- Time Management
- Multitasking and Organization
- Typing/Computer
Timeline
Service Station Attendant
7-Eleven
09.2022 - 12.2022
Customer Service Assistant
Vec LTD
01.2021 - 07.2021
Warehousing Assistant
Vec LTD
12.2019 - 01.2021
Store Assistant
ALDI
05.2019 - 12.2019
Personal Assistant
RPM
06.2018 - 04.2019
Assistant Manager
McDonald's
09.2017 - 06.2018
Crew Trainer
McDonald's
03.2017 - 09.2017
Crew Member
McDonald's
05.2016 - 03.2017
Work Expereince
KMart
03.2016 - 04.2016
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