Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Anastasia Karaoglani

Ellenbrook,WA

Summary

With 4+ years in Customer service, as an enthusiastic team member with an engaging personality I have strong communication skills in both English & Greek and can establish rapport with people on all levels.

I also have excellent organizational and attention to detail skills, and I can work under pressure. I apply ethics and values in what I do and am always willing to go the extra distance for the team. I thrive for continuous learning and personal development. With these attributes, I strongly believe I would be an asset to your team

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

MySat
02.2020 - 10.2023

-Providing exquisite customer service, through active listening and efficient attendance to the needs of customers.

-Experiencing stressful environments during peak season, where effective multitasking and task prioritization had been crucial.

-Dealing with bilingual clients

Obtain a position as a customer service representative with a company that allows for the application of strong organizational, communication and customer retention skills when interacting with clients and providing them with the level of support they expect.

Barista Waitress

Avocado Lounge
02.2022 - 02.2023

Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments. Preparing foods, such as sandwiches or baked goods, and grinding and blending coffee beans, brewing coffee and tea, and serving items to customers. Packaging food and beverages for sale.

Crew Trainer

Mc Donalds
07.2017 - 01.2020

Responsible for training new Crew and checking that all procedures and standards are followed. Crew Trainers consistently demonstrate a commitment to McDonald's and a natural ability to coach others, managing the front and back area, working and managing the Mc Cafe

Education

Graduate Certificate - UCWE

Charles Sturt University
Sydney, NSW
10.2021

Skills

  • Consultative Sales
  • Menu Recommendations
  • Sales expertise
  • Complex Problem-Solving
  • Shop Opening and Closing
  • POS Systems
  • Shift Scheduling
  • Safe Food Handling
  • Team Building and Leadership
  • Barista Training
  • Backroom Stocking
  • Coffee grinding
  • Espresso machine operation
  • Touch-screen point of sale
  • Health and safety compliance
  • Product Knowledge
  • Problem Resolution
  • Quality Control
  • Follow-up skills
  • Microsoft Outlook
  • Customer Service
  • Order Accuracy

Certification

•First Aid Certificate

•CPR Certificate

•HSC Certificate

•Customer Service Representative Certificate

Languages

Greek
Native or Bilingual
Spanish
Professional Working
English
Native or Bilingual

Timeline

Barista Waitress

Avocado Lounge
02.2022 - 02.2023

Customer Service Representative

MySat
02.2020 - 10.2023

Crew Trainer

Mc Donalds
07.2017 - 01.2020

Graduate Certificate - UCWE

Charles Sturt University
Anastasia Karaoglani