Anastasia Kiourtsidou
Melbourne,VIC
Summary
Dynamic leader and former Small Business Owner of Nasia Nails Art, adept in small business operations and vendor relations. Excelled in planning and execution, driving growth, and enhancing brand visibility. Skilled in fostering team productivity and customer satisfaction, with a proven track record of exceeding sales goals and expanding client base. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Small Business Owner
Nasia Nails Art
Melbourne, VIC
08.2016 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
Retail Store Manager
Maria Paterakis 040430204447
Melbourne
08.2018 - 09.2020
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
Education
Beauty
Private Beauty Academy in Greece
Greece Skills
- Small business operations
- Planning and execution
- Vendor Relations
- Business marketing
Timeline
Retail Store Manager
Maria Paterakis 040430204447
08.2018 - 09.2020
Small Business Owner
Nasia Nails Art
08.2016 - Current
Beauty
Private Beauty Academy in Greece