Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Languages
References
Timeline
Generic

Anastasia Krystalov

Brisbane,QLD

Summary

Motivated independent 21-year old woman pursuing a number of skills seeks full-time internship opportunity to gain hands-on experience and more professionalism in the real world. Exudes outgoing and friendly presence with strong motivation for success. Additionally, values her happiness by indulging in extracurricular activities and working on improving their work-life balance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Banking Consultant

Suncorp Bank
Brisbane, QLD
02.2024 - Current
  • Provided advice and assistance to customers on financial planning, budgeting, investments, mortgages, loans, insurance and other banking services.
  • Monitored daily transactions and ensured compliance with applicable laws and regulations pertaining to banking activities.
  • Managed day-to-day operations of the branch including staffing schedules and customer service issues.
  • Helped customers understand and use mobile applications and online banking.
  • Assisted customers by answering banking questions and recommending solutions.
  • Advised customers on bank products, services and financial planning options.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Completed daily cash balancing and operated ATMs.

Disability Support Worker

CareSisters
Brisbane, QLD
08.2023 - 02.2024
  • Provided emotional support to individuals with physical or mental disabilities.
  • Encouraged independence by teaching skills needed for everyday life.
  • Transported clients to appointments, social events, and other activities as needed.
  • Assisted clients with activities of daily living such as eating, dressing, cleaning, taking medication, housekeeping, washing and grooming.
  • Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
  • Maintained records/notes of services provided, client progress, and goals achieved.

Receptionist

Frederiks Accountants
Cleveland, QLD
06.2023 - 08.2023
  • Used computer systems such as ATO Portal, SuiteFiles, Xero Practice Manager, Google Doc, Outlook
  • Daily communication with Accountants and Australian Taxation Office
  • Served visitors by greeting politely, welcoming and directing to appropriate personnel
  • Maintained daily calendars, set appointments with clients and planned daily office events whilst keeping a clean reception.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Answered and directed incoming calls using multi-line telephone system.
  • Printing, Scanning, Copying
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.

Guest Service Agent

Rydges Southbank
Brisbane, QLD
06.2022 - 06.2023
  • Utilization of computer system OPERA, Word, Google Documents, Outlook, OneDrive and Excel
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Responded to guests, including email, telephone and in-person inquiries.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Provided concierge services for guests and assistance in other departments.

Deli Assistant

IGA
Brisbane, QLD
03.2019 - 07.2022
  • Kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Gave exceptional customer service to guests during peak business periods, resulting in increased sales and 70% boost in revenues.
  • Answered telephone inquiries about available products, services and delivered appropriate information so customers for valid choices.
  • Stayed professional in situations and resolved conflicts to customer satisfaction.
  • Operated cash register to accept and process cash, check, card and mobile payments.
  • Documented and entered special orders for event catering and party trays.
  • Created aesthetically pleasing food arrangements for special orders and party trays.

Education

High School Diploma -

Wellington Point State High School
Brisbane
11.2021

High School Diploma -

Saint Seraphim Russian School
Bisbane
11.2021

Skills

  • Teamwork and Collaboration
  • Constructive criticism
  • Dedication and Perseverance
  • Relationship Building
  • Social Media and Promotions
  • Organizational Skills
  • Strong Work Ethic
  • High-level Math skills
  • Active Listening
  • Problem Resolution
  • Creative and Resourceful
  • Use of Computers and Technology
  • Great Customer Service
  • Adaptability and Flexibility

Accomplishments

  • Restricted motorbike license (2023-present)
  • P2 drivers license (03/2021-Present until 03/03/2024)
  • Contributed in community services such as rubbish cleaning and recycling programs (06/2017-Present)
  • Participated in all schooling events throughout the years
  • Had 100% attendance for entire schooling from 2018-2021
  • Received 'High Performance' award in Russian external exams

Additional Information

Interests include:

Making people smile, Dancing, Gym, Art, Being Successful, Make up, Hair styling, Friends, Family, Creativity, Cooking, Travelling, Fashion, listening to music, Motorbikes

Certification

  • Tier 1 and Tier 2 (RG146) in providing non-financial and financial advice

Completed training and certification to apply knowledge of financial advice and non-financial advice to customers all related to banking.

  • Certificate I in Financial Services (March 2021)

FNS10115: Knowledge of financial literacy and financial competence undergoing superannuation, interest, taxation, budgeting and stock marketing

  • Responsible Service of Alcohol (May 2023)

SITHFAB021 in providing responsible service of alcohol through Galaxy Training Australia

  • CPR and First Aid Certification (June 2023 - current)

Completed HLTAID009, HLTAID010, HLTAID011 Providing cardiopulmonary resuscitation, basic emergency life support and First Aid through Australia Wide First Aid

Languages

Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual
English
Native/ Bilingual

References

  • Gina - Floor Manager/Grocery Producer at IGA: 0450 406 700
  • Svetlana Trefilova - Russian School Teacher: 0402 466 497
  • Marree Issac - Family Friend: 0419 708 622
  • Katie Manly - Disability Support Worker and AIN: 0413 900 544
  • Martin Stefan - Duty Manager at Rydges Southbank: 0402 762 322

Timeline

Banking Consultant

Suncorp Bank
02.2024 - Current

Disability Support Worker

CareSisters
08.2023 - 02.2024

Receptionist

Frederiks Accountants
06.2023 - 08.2023

Guest Service Agent

Rydges Southbank
06.2022 - 06.2023

Deli Assistant

IGA
03.2019 - 07.2022

High School Diploma -

Wellington Point State High School

High School Diploma -

Saint Seraphim Russian School

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Anastasia Krystalov