Anastasia Lyri

● Daily Mail duties ; Opening,scanning and forwarding mail to corresponding

managers.

● Managing ASIC queries for Melbourne and Canberra (Annual Reviews, Payments, Solvency's, Forms) for all corporate trustees.

● ATO; Lodgements for Melbourne and Sydney and payments against Activity Statements when required.

● Distribution of Audit Reports and Management letters to clients.

● BGL360; Docusign knowledge as well as linking funds to; ASF Audit, Cloudoffis and Evolv Pty Ltd.

● Able to successfully complete new established client packs as well as non-established and Change of Trustee documents.

● Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

● Maintained policy and procedure manuals and documented processes.

● Anticipated staffing needs by analyzing workflow and strengths of employees.

●Developed, reviewed and improved administrative systems, policies and procedures,.

• Closed out cash register and prepared cashier report at close of business.
• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Helped store management meet standards of service and quality in daily operations.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Maintained stock of products and ordered new products when stock was running low.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Provided comprehensive administrative support to team accountants, ensuring smooth office operations and efficient workflow.
• Managed and organized complex calendars and meetings.
• Maintained confidential client information and prepared documentation for meetings, presentations and reports.
• Coordinated client communication including; phone calls, emails and directed queries to appropriate parties.
• Assisted with financial data entry, expense tracking and invoicing using accounting software.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Stocked, tagged and displayed merchandise as required.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Worked closely with shift manager to solve problems and handle customer concerns.