Hi, I’m
Anastasia Murphy
Customer Service
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible. Outstanding multitasker with in-depth knowledge of travel planning software. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
years of professional experience
Work History
Red Rooster
Hospitality Worker
08.2022 - Current
Job overview
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Reduced risks by maintaining clean and organised work environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to Managedapport.
- Trained new staff members on proper customer service and hospitality policies.
- Identified and resolved customer complaints concerning food or lodging.
- Observed established health and safety regulations to safeguard teams and guests.
- Established unique service goals to each venue to provide constant and excellent service.
- Acknowledged outstanding staff performance to boost morale.
- Sourced quality vendors to consistently reach highest care standards.
- Developed and maintained positive relationships with guests for satisfaction.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Monitored staff performance and provided feedback and guidance.
- Stored guest valuables in safe and individual boxes for security.
Ocean Trader Seafood
Hospitality Worker
12.2020 - 02.2023
Job overview
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Reduced risks by maintaining clean and organized work environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Trained new staff members on proper customer service and hospitality policies.
- Identified and resolved customer complaints concerning food or lodging.
- Observed established health and safety regulations to safeguard teams and guests.
- Developed and maintained positive relationships with guests for satisfaction.managed hundreds of customers per day, 10 hour shifts 40+ hours a week
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Monitored staff performance and provided feedback and guidance.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Stored guest valuables in safe and individual boxes for security.
Education
Nerang State High SchoolNerang, QLD
Associate of Arts
Skills
- Register Preparation
- Creative Solutions
- Supplies and Materials Oversight
- Manage Research
- Process Transactions
- Production Leadership
- Managing Multiple Tasks
- Shift Coverage
- Employee Observations
- Event Preparation
- Guest Satisfaction
- Order Accuracy
- Hospitality Environments
- Food Running
- Food and Beverage Service
- Guest Relations
- Timely Food Delivery
- Cash Register Operations
- Cleaning and Sanitizing
- Product and Service Sales
- Cash Drawer Reconciliation
- Condiment Refilling
- Custom Orders
- Dining and Amenity Recommendations
- Billing and Payment Processing
- POS Transactions
- Serve Guests
- Check in and Checkout Procedures
- Food Preparation
- Training Employees
Languages
English
Native or Bilingual
Timeline
Hospitality Worker
Red Rooster
08.2022 - Current
Hospitality Worker
Ocean Trader Seafood
12.2020 - 02.2023
Nerang State High School
Associate of Arts
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