Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Anastasia Paspalas

Summary

Motivated, adaptable and ready to help team achieve company goals. Organised and dependable candidate with over half a decade of successful experience in managing multiple priorities with a positive attitude within the administration/assistant space of various industries.

Overview

5
5
years of professional experience

Work History

Team Assistant

Nutrimetics
01.2022 - Current
  • Designed, developed, and delivered an international training course from conception to execution. Managed all project aspects including venue selection and hire, materials sourcing, and program manual creation. Facilitated training sessions and managed participant registrations. Conducted online marketing and promotional activities to enhance course visibility and participant engagement.
  • Provided administrative assistance to sales managers, including calendar management, expense reporting, and preparation of sales reports and presentations.
  • Collaborated closely with sales teams to provide comprehensive support, including preparing sales materials, coordinating client meetings, and managing CRM systems to track leads and opportunities.
  • Spearheaded company projects including the planning and coordination of multiple business conferences and events, managing all aspects from venue selection and vendor negotiation to attendee registration and onsite support.
  • Played a key role in development of training materials and resources, ensuring content accuracy and relevance to support sales efforts and enhance team performance.
  • Facilitated seamless execution of online training sessions, meticulously handling logistics and technical setup to ensure optimal participant experience.
  • Managed travel arrangements and accommodations for sales staff attending conferences and client meetings, optimising cost-effectiveness and logistics.
  • Maintained detailed event budgets, tracking expenses and reconciling accounts to ensure financial accountability and adherence to budgetary constraints.
  • Acted as a liaison between sales teams and other departments, facilitating communication and coordination to support cross-functional initiatives and projects.
  • Demonstrated exceptional organisational skills and attention to detail in managing competing priorities and deadlines effectively, contributing to the overall success of sales initiatives and events.

Customer Service/Admin

Nutrimetics
10.2021 - 01.2022
  • Acted as the first point of contact for customers, providing friendly and efficient assistance via phone, email, and in-person interactions.
  • Managed incoming inquiries and resolved customer issues promptly and professionally, ensuring high levels of satisfaction.
  • Maintained accurate customer records and databases, updating information and ensuring confidentiality at all times.
  • Assisted in administrative tasks such as data entry, filing, and document preparation, contributing to smooth office operations.
  • Collaborated with cross-functional teams to address customer concerns and streamline processes, fostering a positive work environment.
  • Demonstrated strong communication skills in conveying complex information clearly and effectively to customers and colleagues.
  • Proactively identified opportunities for improvement in customer service procedures and implemented solutions to enhance overall efficiency.
  • Exhibited a proactive approach to problem-solving, effectively handling challenging situations with patience and empathy.
  • Contributed to a positive company image by consistently delivering exceptional customer service experiences.

Team Leader

Laser Clinics Australia
09.2020 - 10.2021
  • Managed all therapist duties while providing administrative support to management in a Beauty Team Leader role.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Administered laser hair removal treatments using Candela Lasers across diverse body areas and skin types.
  • Conducted various skin treatments including microdermabrasion, AHA skin peels, and pigmentation removal with lasers and micro/skin needling.
  • Efficiently booked clients using CRM systems, offering comprehensive consultations on laser hair removal and skin treatments.
  • Exceeded sales targets and KPIs by recommending and retailing appropriate products based on client needs.
  • Facilitated staff training on skin and laser hair removal procedures, covering theoretical knowledge and practical application.
  • Supported staff in achieving KPIs and effectively addressed client escalations.
  • Managed end-of-day procedures, ensuring cleanliness and overseeing till operations.
  • Served as a primary point of contact for staff, promoting effective communication and team cohesion as part of the management team.

Schedule Manager/Admin

ADT Security
04.2019 - 05.2020
  • Skillfully managed scheduling operations, ensuring seamless coordination of appointments and meetings for a busy team.
  • Developed and maintained efficient scheduling systems, optimising workflow and maximising productivity.
  • Prioritised tasks and appointments effectively, balancing conflicting demands to meet deadlines and ensure smooth operations.
  • Proactively communicated schedule changes and updates to team members, fostering transparency and collaboration.
  • Collaborated closely with team leads and managers to align schedules with project timelines and objectives.
  • Demonstrated strong attention to detail in managing calendars and schedules, minimising conflicts and avoiding double bookings.
  • Adapted quickly to changing priorities and unforeseen circumstances, demonstrating flexibility and resilience in managing schedules.
  • Provided administrative support as needed, including data entry, document preparation, and coordinating travel arrangements.
  • Cultivated positive working relationships with team members and stakeholders, earning a reputation for reliability and professionalism in schedule management.
  • Acted as a point of contact for scheduling inquiries and requests, responding promptly and courteously to meet team needs.

Education

Diploma of Beauty Therapy and Salon Management -

Australian Academy of Beauty Therapy
Sydney, NSW
07.2021

Skills

  • Creative Spirit
  • Multitasking and Organisation
  • Event Planning
  • Team Collaboration
  • Meeting planning
  • Presentation Preparation
  • Supervised team members to confirm compliance with set procedures and quality requirements
  • Expense Reporting
  • Travel Arrangements
  • Documentation And Reporting
  • Staff Training

References

Ashlee Khan

Nutrimetics

Regional Sales Manager NSW/ACT

0424105954


Cindy Lim

Laser Clinics Australia

Senior Therapist

0431775887


William Nguyen

ADT Security

National Service Manager

0402186410

Timeline

Team Assistant

Nutrimetics
01.2022 - Current

Customer Service/Admin

Nutrimetics
10.2021 - 01.2022

Team Leader

Laser Clinics Australia
09.2020 - 10.2021

Schedule Manager/Admin

ADT Security
04.2019 - 05.2020

Diploma of Beauty Therapy and Salon Management -

Australian Academy of Beauty Therapy

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Anastasia Paspalas