Anastasiia Pavlova

Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills. In-depth quality assurance specialist with success in prioritization and multitasking. Exceptional communication and organizational skills committed to paying impeccable attention to reviews and auditing procedures. An organized and dependable candidate is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

• Documented and resolved Global Sales internal documentary issue, which led to structured, organized and methodical work environment between all the departments.
• Collaborated with team of 10 in the development of Country/Regional manager visibility on the CRM.
• Used Microsoft Excel to develop task/issue status tracking spreadsheets.
• Achieved brilliant results in tuning communication between the departments through effectively helping with task related to the Dealing, IT, Finance, Compliance departments and creating internal email/Skype groups.
• Tested a new payment method before launching globally along with an EPMO department (Praxis Cashier Software Solution)
• Achieved higher sales revenue among Sales Team by introducing an proving a training on a Ctrader for the Sales Teams globally.
• Collaborated with EPMO team of 8 in the development of Country Manager role on the CRM, to wider the visibility per a region/market for the Team Leaders globally.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Resolved product issue through consumer testing.