Anastasia Rapkay
Yamanto,QLD
Summary
Dynamic professional with extensive experience in customer service and retail, notably at Beenleigh RSL and Golf Club. Proven ability to enhance client satisfaction through effective relationship management and exceptional service. Skilled in cash handling and appointment scheduling, consistently achieving operational efficiency and fostering a welcoming environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Receptionist
Beenleigh RSL and Golf Club
Beenleigh, QLD
08.2022 - Current
- Greeted visitors, offering assistance and ensuring a welcoming environment.
- Maintained organized filing system for confidential client information per company policy.
- Delivered exceptional customer service to internal and external clients at all times.
- Answered incoming calls, relayed messages, and directed calls to appropriate personnel.
- Provided administrative support by typing letters, filing, scanning, and copying documents.
- Set up new golfer accounts and addressed related issues effectively.
- Established payment plans and processed late payments for golfers.
- Coordinated appointments for RSL sub-branch members and facilitated member sign-ups.
Retail Sales Associate
Kaisercraft
Beenleigh, QLD
02.2020 - 08.2022
- Managed opening and closing of store operations efficiently.
- Performed stocktakes to maintain accurate inventory levels.
- Executed stock ordering processes to ensure product availability.
- Addressed customer inquiries to enhance service quality.
- Assisted customers effectively to meet their needs.
- Handled cash transactions accurately and securely.
Waitress/Manager
Karalee Tavern
Karalee, QLD
09.2016 - 12.2020
- Resolved customer concerns and complaints to enhance satisfaction.
- Executed opening and closing procedures to ensure operational efficiency.
- Conducted till counts at start and end of day for accurate financial reporting.
- Developed policies, procedures, and standards for server management and maintenance.
- Maintained table setting by removing courses, replenishing utensils, and refilling drinks.
- Investigated and resolved complaints regarding food quality, service or accommodations.
- Motivated staff through acknowledgment of hard work and achievements.
- Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- VerifIed and confirmed staff schedules to properly cover shifts.
Function Manager
Nu Orleans
06.2015 - 06.2016
- Customer service
- Function organiser
- Bartender
- Opener and closer
Server
Viva Italia
03.2015 - 08.2015
- Bartender
- Second in command
Server
Dustys Bar and BBQ
11.2014 - 06.2015
- Bartender
- Closing the bar
Server
Le Porta Rosee Emerald
12.2013 - 01.2015
- Bartender
- Hostess
Work experience
JB HI-FI
Ipswich
08.2012 - 11.2012
- Learned customer service skills in retail
- Changed signage
- Restocked shelves
Subway
Browns Plains
03.2010 - 02.2012
- Customer service
- Making subs
- Food prep
- Till operations
Education
Year 12 Education -
Ipswich State High School
Ipswich, QLD01.2013
Certificate 2 in Workplace practices -
Ipswich State High School
Certificate 3 in Hospitality -
Skills
- Retail expertise
- Point of sale operations
- Menu and dietary knowledge
- Customer service excellence
- Food safety compliance
- Management certification
- Relationship management
- Team leadership
- Bar operations
- Cash handling
- Appointment scheduling
- Microsoft Office
- Time management
- Call redirection
Hobbies and Interests
- Camping
- Fishing
- Gaming
- Reading
- Spending time with my friends and family
Availability
9-5:30, 10-5:30 (alternates with Wednesday), 10-5:30 (as above), 9-5:30 (with some flexibility for later shifts), 9-5:30, 5:30-11pm, all day, all day Monday: 9-5:30 Tuesday: 10-5:30 (alternates with Wednesday) Wednesday: 10-5:30 (as above) Thursday: 9-5:30 (with some flexibility for later shifts) Friday: 9-5:30, 5:30-11pm Saturday: all day Sunday: all day
References
- Greg Morrassy, owner of the Karalee Tavern, 0418 772 315
- Jake Foster, Supervisor, Karalee Tavern, 0429 630 186
- Brenda Baker, JB Hi-Fi, 0434 280 191
- Jessie Heaton, Beenleigh RSL, 0427 045 170
- Fiona Kaiercraft, 0450 907 376
Education Certificates
- Year 12 Education, Ipswich State High School, 2013
- Certificate 2 in Workplace Practices
- RSA
- RSG
- Certificate 3 in Hospitality
- RMLV
- Approved Managers License
Affiliations
- I love to read in my spare time
- I love puzzles
- Watching movies
- Spending time with my family
- I love being a new mum and a stepmum to a little girl with special needs
Certification
- First aid
- RSA
- RSG
- Certificate III in Hospitality
- Certificate II in workplace practices
- RLVM
- Approved managers license
References
References available upon request.
Timeline
Receptionist
Beenleigh RSL and Golf Club
08.2022 - Current
Retail Sales Associate
Kaisercraft
02.2020 - 08.2022
Waitress/Manager
Karalee Tavern
09.2016 - 12.2020
Function Manager
Nu Orleans
06.2015 - 06.2016
Server
Viva Italia
03.2015 - 08.2015
Server
Dustys Bar and BBQ
11.2014 - 06.2015
Server
Le Porta Rosee Emerald
12.2013 - 01.2015
Work experience
JB HI-FI
08.2012 - 11.2012
Subway
03.2010 - 02.2012
Year 12 Education -
Ipswich State High School
Certificate 2 in Workplace practices -
Ipswich State High School
Certificate 3 in Hospitality -
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