Anastasia Rigatos
Campsie,Australia
Summary
Dynamic and experienced Senior Catering Services Supervisor with a strong background in hospitality management and a proven track record of achieving yearly budgets. Skilled in good communication, business development, and organizational and analytical skills. Adept at leading teams and ensuring top-notch customer service. Excited about the opportunity to continue driving success in the hospitality industry. Seeking a challenging career that utilizes my skills in my areas of competence and enriches my knowledge, while giving me an opportunity to be part of a productive team that contributes towards the growth of the organization, thereby yielding the twin benefits of job satisfaction and professional progression.
Overview
8
8
years of professional experience
Work History
Senior Catering Services Supervisor
Venues Live
Sydney Olympic Park Sports Venues
09.2018 - 09.2023
- Oversaw daily operations of the C department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Achieved results by working with staff to meet established targets.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted routine inspections to check quality and compliance with established specifications.
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Streamlined event planning processes by implementing efficient project management strategies.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
Event Manager
Canterbury Leagues Club
02.2018 - 09.2018
- Streamlined event planning processes by implementing efficient project management strategies.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Liaised with clients to determine exact event requirements.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Reduced event costs by negotiating favorable terms with suppliers and vendors without compromising on quality or service levels.
- Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
Event Manager
Sydney Harbour Marriott Hotel
03.2017 - 02.2018
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Coordinated large-scale conferences for industry professionals, resulting in increased networking opportunities.
- Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.
- Utilized social media platforms to engage potential attendees and promote upcoming events effectively.
- Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Produced detailed proposals for events to document timelines, suppliers and budgets.
- Developed and implemented successful marketing plans to generate event revenue.
- Coordinated florists, photographers, and musicians for events.
- Enhanced attendee experience through careful selection of venues and catering providers.
- Maximized sponsorship opportunities through targeted outreach efforts and persuasive communication skills.
- Coordinated with sales and marketing teams to publicize and promote events.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
Conference & Events Manager
Sir Stamford at Circular Quay
05.2016 - 02.2017
Banquet Manager
Sir Stamford at Circular Quay
09.2015 - 05.2016
Education
Diploma in Hospitality Management -
Swiss Hotel Management School
01.2012
Skills
- Event Management
- Multi Site Operations Management
- Hotel Management
- Business Development
- Financial Analysis and Forecasting
- Contract Review
- Stakeholder Management
- Audit reporting
- Logistics Coordination
- Complex Problem-Solving
- Strategic Planning
- Inventory Control
- Processes and procedures
- Budget and Expense Management
Accomplishments
- Exceeded every month’s budget during my time as Conference & Events Manager, closing my yearly budget four months prior the end of financial year.
- Increased average spends for social and corporate events.
- Built a stronger network of regular clientele.
- Contracted long term clients for C&E to build better base business.
- Promoted the Food and Beverage outlets, contributing in their overall success.
- Created event kits, menus and booking forms to improve future sales.
- Installation of new Audio Visual to maximize our current capacities and improve previous services and cost controls.
- Have planned and organized catering services for over 10,000 people per day.
- Have managed catering services across five different sites simultaneously.
- Have contributed in stadium concerts and sport events as operational ground management support
Languages
English - Fluent
Greek - Fluent
Roles And Responsibilities
- Managed catering operations team of up to 50 staff per site.
- Managed hotel as duty manager.
- Manage clients in Conferencing and Events from enquiry to post event feedback and ensuring customer return.
- Develop, maintain and successfully trace action plans to ensure appropriate follow up is completed to secure business.
- Process and manage all Conferencing & Events financial accuments and ensure correct procedures are followed as per the company’s guidelines.
- Duties within end to end sales function sales including quoting, organization, client liaison, event order compilation and distribution, supervision and finalization of accounts for all events.
- Maximize usage of function space for all conference and events through effective yielding of available spaces.
- Preparation and maintenance of daily, weekly and monthly forecasts and reports.
- Production of quotations and RFPs.
- Managed catering operations team and hotel duty management shifts.
- Conduct quarterly competitor analysis to ascertain the company’s position in the market.
- Attend and become involved in industry shows and expos to promote the hotel and the company.
References
Available on request
Timeline
Senior Catering Services Supervisor
Venues Live
09.2018 - 09.2023
Event Manager
Canterbury Leagues Club
02.2018 - 09.2018
Event Manager
Sydney Harbour Marriott Hotel
03.2017 - 02.2018
Conference & Events Manager
Sir Stamford at Circular Quay
05.2016 - 02.2017
Banquet Manager
Sir Stamford at Circular Quay
09.2015 - 05.2016
Diploma in Hospitality Management -
Swiss Hotel Management School