Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
BusinessDevelopmentManager

Anastasia Sevastiadis

Brunswick,VIC

Summary

I am a self-motivated hospitality manager with a Bachelor of Business and Economics (Hospitality Management), 6 years’ experience in hotel management and 11 as restaurant supervisor. My role includes the management of venue presentation and security, coordination of all customer services including room, restaurant, bar and entertainment services, oversight of all restaurant promotions and the building of client and external business relationships. I am adept at planning, organising and delivering successful on-site events and functions. Knowledgeable and tech-savvy postal worker with mechanical skills. Trained to operate, maintain and repair high-volume sorting equipment. Well-versed in mail routing and computerized tracking. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Aus Post Parcel Sorter

10.2023 - Current
  • Sorting parcels and mail (manually or machine-assisted) with the use of scanners
  • Manually loading and unloading mail bags, trays, containers, and metal caged
  • Working across sophisticated processing equipment and lines
  • Operating and using load shifting equipment such as hand pallet devices and stackers whilst cooperating with operations staff to get the mail into the facility.

Administration Officer

Ethnic publications P&L LTD
09.2022 - 10.2023
  • Administration/customer service
  • Phone handling, tax invoicing, processing advertising sales bookings, community notices, maintaining regular contact with clients, records keeping and subscription renewals, working closely with production department, providing sales and editorial as needed
  • Dealing with customer complaints and feedback
  • Prioritise daily workload to meet expected deadlines
  • Detail-oriented and focused
  • Perform analysis on payments and advertising reports
  • Problem-solving ability
  • Arranging advertising bookings and artwork
  • Organising subscription and delivery of newspaper
  • Receive and respond to inbound enquiries within set timeframes.

Customer Contact Officer

Serco
01.2022 - 08.2022
  • Customer Contact Officer (working from home)
  • Serco supports governments around the world in the delivery of essential public services
  • Provided innovative solutions to some of the most complex challenges facing governments, bringing expertise and capability to transform citizen outcomes
  • As a Customer Service Officer, contributed to making a difference in the lives of people by servicing customer interactions supporting disability support services on behalf of an Australian Government Department
  • Inbound and outbound calls.

Customer Service Representative

VicRoads Registration and Licensing Services (RLS)
02.2021 - 08.2021
  • Deliver licensing services around the needs of customers in a dynamic environment over the counter, face to face, by telephone and in writing, in accordance with established policies and procedures, work instructions and guidelines, in a professional, timely and courteous manner
  • Investigate and resolve customer enquiries according to established policies and procedures, in a timely manner
  • Effectively resolve customer complaints and escalate to supervisor where required
  • Exercise judgement to suggest improvements to customer service delivery processes and tools, and support corporate change initiatives
  • Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives.

Support Worker, Personal Care Assistant

Australian welfare Pronia, Focus Home Care
05.2020 - 08.2021
  • My day-to-day duties in the role as an individual support worker included upholding the wellbeing of the people and elderly, supporting and ensuring they lead a quality life
  • Was able to witness firsthand how the work I do changes people's lives
  • As a career in aged care and disability support services sector, I work closely with not only my clients but also those people that have a vested interest in the wellbeing of the client such as family members, welfare agencies, government bodies, and healthcare professionals, and this part of my role is undoubtedly a rewarding and fulfilling one
  • Duty of care to support the elderly with domestic help in their households as a personal carer, I have gained insight into how diverse communities work and what I can do to help them address the issues that arise in their lives and their communities.

Workplace Safety Officer ISS

Melbourne Airport
08.2019 - 08.2021
  • Facilitating contractor access to the airfield in appropriate safety procedures
  • Ensuring correct routes are used and air-side escort procedures and driver rules are adhered
  • Monitoring works at the work site as to requirements of standard security protocols
  • Infection control training Covid 19
  • Melbourne Tower radio communication procedures compliance.

Team Leader

Restaurant GIEFSEIS, Melbourne, Niddrie
12.2018 - 11.2020
  • Ensure compliance with licensing, hygiene, and safety legislation
  • Multi-tasking answering telephone orders, online orders, and table orders
  • Manage cost, wastage, expenses maintaining operational service levels to improve profitability in line with restaurant targets.

Restaurant Manager

Majestic Hotels
04.2018 - 10.2018
  • Maintained and developed a high level of customer service while following current system and procedures to a high standard
  • Managed shifts and led the team to deliver high-quality service
  • Ensured compliance with licensing, hygiene, and health safety legislation
  • Managed costs, expenses, wastage, security, and stock control while maintaining operational service levels to improve profitability in line with restaurant targets
  • P & L Management
  • Responded efficiently and accurately to restaurant customer complaints
  • Working knowledge of Center Point Payroll software program.

Restaurant Manager

Myconian Collection
03.2016 - 11.2017
  • Coordinated daily front of the house and back of the house restaurant operations
  • Promoted an 'always say yes' approach to relationship building between guests and staff, provided personalized responsive service for quality experience and repeat business
  • Responsible for four outlets including poolbar, lunch restaurant and dinner, banquets, wedding functions
  • Reviewed all financial statements for discrepancies before handing to stock control officer
  • Training and empowering food and beverage staff.

Maitre d' Operations Manager

Dion Palace Resort & Spa
04.2013 - 01.2014
  • Successfully sustained five F&B outlets (four of which were all-inclusive)
  • Spearheaded the entire project from conceptualization through completion, under the direction of the General Manager
  • Operational efficiency and creativity in a relaxed environment where service delivery and product quality came first
  • Managed event setups, pack downs and follow-ups, monitoring budgets to avoid project overruns
  • Reviewed all financial statements for discrepancies before handing them to stock control officer.

Education

Certificate III in Individual Support (Disability) -

JISAW TRAINING
01.2021

Certificate I in Food Processing (Seafood Handling & Processing) -

Food Safety Australia
01.2019

RSA -

RSA Melbourne
01.2019

Diploma in education support -

University of Crete
01.2017

Bachelor in business administration and Economics -

Alexander University of Thessaloniki
01.1996

Skills

  • Excellent communication skill
  • Developed organizational skill
  • Excellent written and interp
  • Excellent soft skills
  • Multi juggling
  • Problem solver
  • Conscientiousness
  • Customer Service
  • Person centred approach
  • Microsoft Word
  • Supervision and leadership
  • Problem-Solving
  • Dependable and Responsible
  • Self-Directed
  • Attention to Detail
  • Active Listening
  • Calm Under Pressure
  • Organization
  • Organizational Skills
  • Verbal Communication
  • Task Prioritization
  • Team building
  • Troubleshooting
  • Analytical and Critical Thinking
  • Relationship Building

Certification

  • CPR First Aid Certificate
  • Full Drivers Licence
  • Vic Drivers Licence (Issued by VIC Roads, Expired 16 Nov 2021)

Languages

Greek

Timeline

Aus Post Parcel Sorter

10.2023 - Current

Administration Officer

Ethnic publications P&L LTD
09.2022 - 10.2023

Customer Contact Officer

Serco
01.2022 - 08.2022

Customer Service Representative

VicRoads Registration and Licensing Services (RLS)
02.2021 - 08.2021

Support Worker, Personal Care Assistant

Australian welfare Pronia, Focus Home Care
05.2020 - 08.2021

Workplace Safety Officer ISS

Melbourne Airport
08.2019 - 08.2021

Team Leader

Restaurant GIEFSEIS, Melbourne, Niddrie
12.2018 - 11.2020

Restaurant Manager

Majestic Hotels
04.2018 - 10.2018

Restaurant Manager

Myconian Collection
03.2016 - 11.2017

Maitre d' Operations Manager

Dion Palace Resort & Spa
04.2013 - 01.2014

Certificate III in Individual Support (Disability) -

JISAW TRAINING

Certificate I in Food Processing (Seafood Handling & Processing) -

Food Safety Australia

RSA -

RSA Melbourne

Diploma in education support -

University of Crete

Bachelor in business administration and Economics -

Alexander University of Thessaloniki
Anastasia Sevastiadis