Anastasia Souroulais
Melbourne,VIC
Summary
Dynamic Store Manager with a proven track record at Muffin Break, excelling in team leadership and customer relationship management. Expert in cash handling and staff training, I consistently achieved KPIs while enhancing customer satisfaction through effective problem-solving and communication. Committed to fostering a high-performing team and driving operational excellence.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
Work History
Store Manager
Muffin Break
Airport west, Vic
03.2021 - Current
- Managed daily store operations and ensured efficient workflow.
- Supervised and trained staff to enhance customer service skills.
- Implemented store policies and procedures for consistent performance.
- Resolved customer complaints promptly to maintain satisfaction levels in a timely manner
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Rosters
- Stocktake
- Hitting KPI’s
- Placing orders
Education
Gladstone Park Secondary College
Gladstone Park, VicSkills
- Cash handling
- Staff training
- Customer relationship management
- Team leadership
- Problem solving
- Effective communication
- Time management
- Decision making
- Team development
- Bank and safe deposits
- Problem-solving
- Delegating work
- Employee scheduling
- Customer service
- Flexible schedule
Timeline
Store Manager
Muffin Break
03.2021 - Current
Gladstone Park Secondary College