Anastasia (Sia) Polias

• Participated in collaboration sessions enhance to think outside the box to consider what is right for all party's.
• Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
• Streamlined QA processes for efficiency, implementing should we test for payslips,
• Promoted a culture of continuous improvement within the QA team through regular training and skill development sessions.

• Responsible for taking customer calls for our verifications team
• Verifying income & liability for customers applying for personal loans & credit cards.
• Enhanced customer experience by regularly reviewing service delivery processes.
• Assisting customer enquiries for what is required for when applying for Personal Loans, Overdrafts,

& Credits Cards.

• Implemented processes and procedures to improve overall efficiency in operations.

Purchased small local business in the food service industry that was not performing and built it

up and on-sold it as a successful business together with husband.

• Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
• Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
• Responsible for the maintenance of service and stock control operational standards.
• ·Taking and preparing short order food orders, cooking and serving food.
• Oversaw staff hiring process, selecting candidates who aligned with business values and had relevant skills for each role.
• Boosted sales performance by motivating employees and provide a consistent quality product.

• Provide customer support to existing and new customers.
• Upsell options by promoting benefits based on customer needs
• Cross Sell insurance products.
• Maintain accuracy of customer data.
• Provide responsive service to which is in line with their customer service standards.
• Communicate with customers on the telephone using a range of techniques.
• Sell benefits of NRMA products.
• Generate Leads for other business units.
• Process Payments from customers.
• Attained Certificate III in Financial Services.