Anastasiia Groma
Doncaster ,VIC
Summary
Dynamic and multilingual professional with interest in retail and hospitality. Excelled in customer service and problem-solving. Proficient in Microsoft Office, has basic knowledge of Mandarin and fluent in English, Russian, and Ukrainian, demonstrating strong teamwork and collaboration skills. Also is ready to learn new skills.
Overview
2
2
years of professional experience
Work History
Hotel Receptionist
Hermes Hotel
Odesa
06.2016 - 08.2016
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
Hostel Receptionist
Motion Hostel
Odesa, Ukraine
09.2015 - 02.2016
- Maintained a clean and welcoming reception area to create a positive first impression for guests.
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
- Supported hostel operations by performing administrative tasks such as filing documents, managing office supplies, and updating records as needed.
- Collaborated with maintenance staff to ensure timely repairs and upkeep of hostel facilities, resulting in minimal disruptions for guests and a well-maintained property.
- Created detailed shift reports for management review, highlighting key issues or concerns requiring attention or follow-up actions.
Food and Beverage Attendant
Clementon Park & Splash World
USA
05.2014 - 08.2014
- Maintained clean and organized restaurant to comply with hygiene and health regulations
- Took orders and served them according with standards of the restaurant
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
Education
Bachelor Of Economics Of Production - Economics of Production
Odesa National Economic University
Odesa, Ukraine05.2016
Skills
- Basic knowledge of Chinese language
- Also fluent in English, Russian and Ukrainian
- Microsoft Office
- Initiative-taking
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Customer Assistance
- Cash Handling
- Time Management
- Reliability and punctuality
- Store Opening and Closing
- Flexible Schedule
- Cash Register Operation
- Store maintenance
Timeline
Hotel Receptionist
Hermes Hotel
06.2016 - 08.2016
Hostel Receptionist
Motion Hostel
09.2015 - 02.2016
Food and Beverage Attendant
Clementon Park & Splash World
05.2014 - 08.2014
Bachelor Of Economics Of Production - Economics of Production
Odesa National Economic University