Anastasiia Kosukha
Summary
I am a forward-thinking customer service specialist, proven in efficiently managing multiple priorities with a positive attitude. My adaptability, high energy, and unwavering commitment to exceeding customer expectations make me a valuable asset in fast-paced environments. I'm also willing to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks Corporation
08.2022 - Current
- Ensure consistency in beverage quality, including coffee brewing, espresso shots, and milk frothing
- Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments
- Preparing foods, such as sandwiches or baked goods, grinding and blending coffee beans, brewing coffee and tea, and serving items to customers
- Cleaning and restocking work and dining areas, emptying trash, sanitizing equipment and utensils, cleaning coffee machine
- Updating signage and displays to attract customers
- Making and serving specialty coffees and teas
- Adhering to all food safety regulations and quality controls
- Working as part of a fun, high-energy team
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
Hotel Receptionist
Reikartz Hotel Management
09.2021 - 06.2022
- Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
- Answer telephone calls to take messages from clients or to provide information
- Maintaining the office space and re-stocking office supplies
- Receiving and sorting daily mail
- Perform other administrative work like typing, proofreading, and transcription
- Checking guests out, taking payments and refunds
- Preparing room bills and ensuring prompt payments
- Welcoming guests and checking their details against their bookings
- Allocating guests their rooms and providing keys
- Completing administrative tasks such as filing and photocopying
- Responding to requests for help and information
- Providing concierge services, such as booking theatre tickets
- Arranging travel and providing information about local amenities and attractions
- Performing a variety of administrative and clerical tasks
- Completed late check-ins and directed guests to rooms and facilities
Education
Diploma of Screen And Media - Animation, Gaming And Visual Effects
Tafe
Brisbane, QLD07.2023
Bachelor - Philology - Romance Languages And Literature
Kyiv National Pedagogical Drahomanov University
Ukraine06.2023
Certificate - Visual Elements of User Interface design
Coursera
2023
Skills
- Ability to handle multiple responsibilities
- Creative problem-solving
- Energetic and adaptable work style
- Customer Loyalty
- Ensuring Customer Satisfaction
- Attention To Detail
- Customer Service
Timeline
Barista
Starbucks Corporation
08.2022 - Current
Hotel Receptionist
Reikartz Hotel Management
09.2021 - 06.2022
Diploma of Screen And Media - Animation, Gaming And Visual Effects
Tafe
Bachelor - Philology - Romance Languages And Literature
Kyiv National Pedagogical Drahomanov University
Certificate - Visual Elements of User Interface design
Coursera
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