Anastasiia Kosukha
Mount Gravatt,QLD
Summary
PERSONAL SUMMARY
I am attentive, progressive and modern specialist in the field of customer service. Conscientious Hotel Receptionist and Customer service manager with experience solving problems creatively and using tactics and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Personable and customer-oriented barista. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks Corporation
01.2022 - Current
- Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments
- Preparing foods, such as sandwiches or baked goods, grinding and blending coffee beans, brewing coffee and tea, and serving items to customers
- Cleaning and restocking work and dining areas, emptying trash, sanitizing equipment and utensils, cleaning coffee machine
- Updating signage and displays to attract customers
- Making and serving specialty coffees and teas
- Adhering to all food safety regulations and quality controls
- Working as part of a fun, high-energy team.
Front Desk
Forty West Cafe
06.2022 - 09.2022
- Receiving visitors at the, by greeting
- Receiving and confirming walk-in, telephonic, and online reservations
- Accepting and informing the relevant staff about food and beverage requests
- Mixing and pouring beverages, as needed
- Transporting food orders from the kitchen to each pertinent table
- Providing guests with their checks after the meal sitting.
Hotel Receptionist
Reikartz Hotel Management
09.2021 - 04.2022
- Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
- Answer telephone calls to take messages from clients or to provide information
- Maintaining the office space and re-stocking office supplies
- Receiving and sorting daily mail
- Perform other administrative work like typing, proofreading, and transcription
- Checking guests out, taking payments and refunds
- Preparing room bills and ensuring prompt payments
- Welcoming guests and checking their details against their bookings
- Allocating guests their rooms and providing keys
- Completing administrative tasks such as filing and photocopying
- Responding to requests for help and information
- Providing concierge services, such as booking theatre tickets
- Arranging travel and providing information about local amenities and attractions
- Performing a variety of administrative and clerical tasks
- Direct or escort guests or visitors to specific areas or correct offices
- Faxing, scanning, mailing and filing documents.
Customer service manager
Telecontact LLC, ZARA, shop, COMFY online shop
01.2021 - 08.2021
- Communication with foreign partners of the company
- Developing and documenting knowledge into helpful content
- Tracking customer service KPIs and metrics
- Answering questions about a company's products or services
- Resolving issues and troubleshooting technical problems
- Handing customer complaints
- Collecting and analyzing customer feedback
- Delivering information about a company's offerings
- Responding to customer reviews.
Sales manager
Telecontact LLC
10.2020 - 01.2021
- Skills in the use of stages and sales techniques
- Designing and implementing a strategic sales plan that expands thecompany's customer base and ensures it's strong presence
- Achieving growth and hitting sales targets by successfully managing the sales
- Providing training and mentorship, setting goals, creating sales plans
- Answering questions about a company's products or services
- Resolving issues and troubleshooting technical problems
- Delivering information about a company's offerings.
Education
Bachelor - Philology (Romance Languages And Literature)
Kyiv National Pedagogical Drahomanov University
Pyrohova St, 9, Kyiv, Ukraine, 0200006.2023
Diploma of Screen and Media - Animation, Gaming and Visual Effects
Tafe Queensland
60 Tribune St, South Brisbane QLD 410106.2023
Skills
- Excellent communication skills
- Exceptional problem-solving skills
- Language skills: English (proficient), Russian (fluent), Ukrainian (native)
- Computer proficiency: Zoom, Microsoft Office (Word, PowerPoint), Google Meet, Google Calendar
- Lightroom, PicsArt, Photoshop, Adobe Illustrator
- 3Ds Max, Blender, Maya, Unity
- Front desk assistance
Additional Information
- PERSONAL QUALITIES
- Responsible
- Progressive
- Modern
Timeline
Front Desk
Forty West Cafe
06.2022 - 09.2022
Barista
Starbucks Corporation
01.2022 - Current
Hotel Receptionist
Reikartz Hotel Management
09.2021 - 04.2022
Customer service manager
Telecontact LLC, ZARA, shop, COMFY online shop
01.2021 - 08.2021
Sales manager
Telecontact LLC
10.2020 - 01.2021
Bachelor - Philology (Romance Languages And Literature)
Kyiv National Pedagogical Drahomanov University
Diploma of Screen and Media - Animation, Gaming and Visual Effects
Tafe Queensland
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