ANASTASIJA BRKIC

• Primary responsibility is to ensure that clients feel safe and comfortable when discussing their legal matters with me. I guide them through the enquiry process and schedule appointments with the legal team.
• Address client concerns with friendly, knowledgeable service and resolve issues promptly to ensure quick and efficient service.
• Utilized active listening skills to identify client needs and provide appropriate solutions.
• Demonstrated ability to build strong client relationships, manage enquiries, and collaborate effectively with internal teams. Highly skilled in active listening, problem-solving, and delivering prompt, knowledgeable service to enhance client satisfaction.

As of May 2024 have been promoted to a Higher Duties Role

- assist with onboarding of new team members

- side by side coaching with individuals requiring further support

- Managing day to day operations

• I've had the opportunity to develop my communication and customer service abilities while working at Connor
• I've learned how to work under pressure through my employment, especially during the busy holiday season
• My responsibilities at Connor include:
• Increased sales by offering advice on purchases and promoting additional products.
• Answered questions about store policies and addressed customer concerns.
• Balanced and organised cash register by handling cash and counting change
• Helped customers complete purchases and locate items
• Coached team on effective upselling and cross-selling methods.
• Opened and closed store independently
• Developed professional relationships with customers to increase loyalty, retention and rapport.

Customer Service: Provided exceptional service to customers, ensuring a positive dining experience by taking accurate orders, delivering food promptly, and addressing any special requests or concerns.

Cleanliness and Organisation: Maintained a clean and organized dining area, including tables, chairs, and service stations, adhering to health and safety standards.

Team Collaboration: Worked closely with fellow staff members to ensure seamless service during busy periods, including coordinating with kitchen staff and assisting colleagues as needed.

Conflict Resolution: Addressed and resolved customer complaints swiftly and professionally, ensuring customer satisfaction