Summary
Overview
Work History
Education
Skills
Timeline
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ANASTASIJA JOVANOVIC

Austral

Summary

I am an ambitious individual who is seeking a job that helps me satisfy my passion to help others. I am also looking to practice and grow my skill set as much as possible. I enjoy working with a team of people working towards the same goal and enjoy listening to other peoples opinions. My work history has improved my time management skills, work in high pressure environments as well as improved my ability to create strong relationships with individuals I work with. I am dedicated to creating a safe and comfortable work environment. My experience within case management has allowed me to grow my skill set and I am now prepared to expand my knowledge even further.

Overview

7
7
years of professional experience

Work History

Case Manager

EML
10.2023 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Communication with multiple stakeholders to identify issues, goals a positive return to work outcome.
  • Trained two new case managers enabling me to grow and develop within my own role.
  • Maintained good and professional rapport with all claimants .
  • Organised a group outing allowing me the opportunity to build connections with my entire group.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.
  • Maintained a good relationship with all colleagues.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Participated in our segment update providing the whole segment with some insight to a positive outcome achieved after an escalated call.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.

DCJ Contact Worker

DCJ Child Protection Services
09.2022 - 09.2023
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Transported patients to medical, dental and personal care appointments.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Cultivated relationships with residents to support happiness and emotional well-being.
  • Assisted with client personal care needs to foster independence and well-being.
  • Supervised children in times where they had no where to go.
  • Facilitated family visit times.
  • Wrote reports about family visits.
  • Completed admin tasks including filing on excel, collect mail, complete car time sheets.

Sales Assistant/Barista

Michels Patisserie
03.2018 - 07.2022
  • This is my first job where I gained many skills, the main ones being communication and people skills
  • At this job, I mainly focused on customer service as my goal was to not only sell things but build a good customer rapport and ensure that customers were satisfied enough to come back
  • It is a job that I worked at for many years so during that time I was able to learn how to work as a team and multitask very well even during times when we may have been under pressure
  • It is a job that I believe helped me gain enough people and communication skills which I believe will assist me greatly in any role I take on in the future
  • A few of the tasks I took on included:
  • Learned about brewing methods, beverage blends, and food preparation techniques to improve customer service and product quality
  • Highlighted store promotions, answered questions, and handled transactions
  • Trained new employees regarding food and drink preparation and store procedures
  • Handled and adjusted espresso machines to prepare orders correctly
  • Handled refunds and remade incorrect drinks to improve customer experience
  • Made and served specialty coffee and tea beverages
  • Greeted and interacted with new and regular customers.

Education

Bachelor of Criminology - child and community

John Edmondson Highschool
Horningsea Park, NSW

Western Sydney University
Liverpool, NSW

Skills

  • Training Organization
  • Prioritization Public speaking
  • Serve customer needs Process payments
  • Hardworking Mature minded
  • Quick learner Communication skills
  • Responsible and dependable Committed
  • Behavior Redirection
  • Client Safety and First Aid
  • Compassionate Client Care
  • Decision Making
  • Personal Hygiene Assistance
  • Client Documentation
  • Relationship Building
  • Critical Thinking
  • Time Management
  • Supportive Personality
  • Clear Communication
  • Caring Companionship
  • Case Management
  • Positive Attitude
  • Email and Telephone Etiquette
  • MS Office

Timeline

Case Manager

EML
10.2023 - Current

DCJ Contact Worker

DCJ Child Protection Services
09.2022 - 09.2023

Sales Assistant/Barista

Michels Patisserie
03.2018 - 07.2022

Bachelor of Criminology - child and community

John Edmondson Highschool

Western Sydney University

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ANASTASIJA JOVANOVIC