ANASTASIJA LAZARENKO
Rīga,Latvia
Summary
Dynamic and goal-oriented professional with over nine years of experience in sales, customer service, and B2B environments. Skilled in client relationship management, conflict resolution, and strategic sales with a proven ability to exceed targets and drive customer engagement. A creative thinker with a Bachelor’s degree in Media and Communication Studies & Marketing, seeking to leverage expertise in a challenging and growth-oriented role.
Overview
10
10
years of professional experience
Work History
Sales Manager
SEOBROTHERS
10.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
Sales Manager
SoftGamings
12.2023 - Current
- Developed and implemented new sales initiatives, strategies and programs to capture key demographics
- Met with customers to discuss their evolving needs and to assess the quality of our company's relationship with them
- Ensured targets are delivered through people management, performance review, reward and individual recognition
Customer Support & KYC Specialist
GoCardless
10.2023 - 12.2023
- Resolved 300+ weekly customer inquiries via phone, chat, and email, consistently exceeding targets
- Performed independent check of KYC information provided by front office
Digital Services Specialist
Baltic International Bank SE
06.2022 - 05.2023
- Excelled at conflict resolution, problem solving customer complaints, fixing order problems and errors, and provided detailed product information
- Collaborated with key stakeholders to develop new marketing and brand strategies in line with KPIs
Customer Support & Community Specialist
Paysend
11.2020 - 06.2022
Customer Support Representative
Exante
06.2020 - 11.2020
Client Advisor
Louis Vuitton
11.2020 - 06.2020
Sales Associate Supervisor
Tommy Hilfiger
03.2016 - 10.2018
Sales Associate
Mango
05.2015 - 02.2016
Education
BACHELOR OF MEDIA AND COMMUNICATION STUDIES - MARKETING
University of Greenwich
05.2019
Skills
- Client Support
- Customer Services
- Microsoft Office Suite
- CRM Salesforce
- Marketing
- Zendesk
- Social Media
- Notion
- Slack
- Staff training
- Conflict resolution
- Analytical skills
- Content Curation
- Strategic sales skills
- Relationship building
- Driving License B category
Personal Information
- Date of Birth: 04/13/96
- Nationality: Latvian
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Latvian
Professional Working
Timeline
Sales Manager
SEOBROTHERS
10.2024 - Current
Sales Manager
SoftGamings
12.2023 - Current
Customer Support & KYC Specialist
GoCardless
10.2023 - 12.2023
Digital Services Specialist
Baltic International Bank SE
06.2022 - 05.2023
Customer Support & Community Specialist
Paysend
11.2020 - 06.2022
Client Advisor
Louis Vuitton
11.2020 - 06.2020
Customer Support Representative
Exante
06.2020 - 11.2020
Sales Associate Supervisor
Tommy Hilfiger
03.2016 - 10.2018
Sales Associate
Mango
05.2015 - 02.2016
BACHELOR OF MEDIA AND COMMUNICATION STUDIES - MARKETING
University of Greenwich
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