Anastasios Sambanis
Northcote ,VIC
Summary
Dynamic operations leader with a proven track record at Melbourne Bedding, excelling in customer service and supplier negotiations. Bilingual and detail-oriented, I leverage strong organizational skills to drive profitability and enhance client satisfaction. Recognized for building lasting relationships and adapting strategies to market trends, ensuring business growth and success.
Overview
7
7
years of professional experience
Work History
Director of Operations
Melbourne Bedding
07.2022 - Current
- Run all aspects of the business, from sourcing stock and managing inventory to marketing, sales, and customer service.
- Built a loyal customer base through quality products, word-of-mouth, and a strong focus on personalised service.
- Managed supplier relationships to secure reliable stock and negotiate competitive wholesale pricing.
- Handled budgeting, pricing, and financial tracking to ensure the business stayed profitable and cash flow positive.
- Organised and set up both in-store displays and online listings to showcase products in a clean, appealing way.
- Used social media and local advertising to promote products and drive sales, often generating repeat and referral business.
- Delivered and installed larger furniture pieces, going the extra mile to make the customer experience hassle-free.
- Resolved customer issues quickly and fairly, protecting the brand's reputation and encouraging positive reviews.
- Tracked market trends and adjusted product offerings to meet changing demand and seasonal needs.
- Wore every hat—from sales rep to delivery driver to bookkeeper—gaining hands-on experience across the full business lifecycle.
Mortgage Broker
Aussie Bank
08.2022 - 02.2023
- Helped clients find the right home loan by getting to know their financial situation and goals, then matching them with competitive products from a range of lenders.
- Managed the full mortgage process—from initial chats to settlement—making sure everything ran smoothly and stayed compliant.
- Built strong working relationships with banks, credit unions, and non-bank lenders to give clients access to more options and better deals.
- Reviewed client documents like payslips, tax returns, and credit reports to figure out the best strategy for getting their loan approved.
- Negotiated rates and loan terms with lenders on behalf of clients, often securing more favourable conditions than advertised.
- Worked closely with real estate agents, solicitors, and accountants to support clients through every step of the home buying journey.
Banking Officer
ANZ Banking Group
04.2020 - 07.2022
- Build strong working relationships with stakeholders to provide optimised customer outcomes
- Accurate and timely completion of assigned tasks in Workflow Tool
- SME level knowledge of banking systems such as CACHE, Orion, Razor and Loan IQ
- Ability to work quickly and accurately under pressure with strong numerical, analytical and problem-solving skills
- Attention to detail and ability to follow through all issues to completion
- Contribute to a collaborative team environment
- Emergency Warden & First Aider for Level 5 Core B
- Responsible management of cash to ensure branch compliance procedures are met
- Contribute to outperform branch performance by meeting sales objectives and targets through collaborative teamwork and individually
Banking Consultant
ANZ Banking Group
12.2017 - 04.2020
- Deliver quality customer centric financial transactional needs
Build proactive customer relationships by utilising A-Z review tool to explore and understand financial goals and to strive to provide solutions
- Contribute to outperform branch performance by meeting sales objectives and targets through collaborative teamwork and individually
- Efficiency in driving success and produce results in relation with ANZ's customer promises and values
- Build proactive customer relationships by utilising A-Z review tool to explore and understand financial goals and to strive to provide solutions
- Contribute to outperform branch performance by meeting sales objectives and targets through collaborative teamwork and individually
- Consult and engage with customers about small business enquiries and products over the phone and ensuring financial needs are identified
- Build positive relationships through high quality interactions with customers and referring sales opportunities
- Daily goals to achieve individual Key Performance Indicators and deliver ANZ values
- Contribute to a team-based environment to achieve targets through referring sales opportunities
Education
Diploma - Finance And Mortgage Broking
Entry Education
Melbourne01-2023
Certificate IV - Banking And Finance
KAPLAN Education
Melbourne01-2020
Certificate IV - Certificate in Credit Licensing
ANZ Facilitated
Melbourne01-2020
License - Heavy Rigid Victorian Drivers License
Armstrongs
Thomastown01-2016
Skills
- Effective communication skills and demonstrating attention to detail
- Self-motivated and an enthusiastic open-minded character
- Ability to be adaptable and flexible in changing environments
- Organisational skills and efficient problem-solving skills
- Hardworking and determined in undertaking challenges
- Reliable, professional and articulate individual
- Bilingual, can fluently read, speak and write in Greek and have engaged in business from negotiation with suppliers or customers alike to help meet client satisfaction
Languages
Greek
Native or Bilingual
Timeline
Mortgage Broker
Aussie Bank
08.2022 - 02.2023
Director of Operations
Melbourne Bedding
07.2022 - Current
Banking Officer
ANZ Banking Group
04.2020 - 07.2022
Banking Consultant
ANZ Banking Group
12.2017 - 04.2020
Diploma - Finance And Mortgage Broking
Entry Education
Certificate IV - Banking And Finance
KAPLAN Education
Certificate IV - Certificate in Credit Licensing
ANZ Facilitated
License - Heavy Rigid Victorian Drivers License
Armstrongs
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