Anaya Lord
Adelaide,SA
Summary
Experienced hospitality professional with a strong background in restaurants, bars, fast food, and hotel environments. Proficient in managing reservations, handling cash transactions, preparing drinks, and providing table service. Known for adaptability, teamwork, and multitasking in high-volume, fast-paced settings. Committed to maintaining exceptional customer service and smooth daily operations across various roles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist & Housekeeping Assistant
Cosmo on Bank Street
03.2025 - Current
- Efficiently manage check-in and check-out procedures for over 50 rooms daily, ensuring guest satisfaction and adherence to quality standards.
- Respond to guest inquiries, providing comprehensive information about hotel services and local attractions.
- Handle reservations and negotiate pricing through various channels, including phone, email, direct walk-ins, and third-party platforms.
- Process payments accurately, prepare daily settlement reports, and perform front desk administrative tasks.
- Coordinate housekeeping schedules, maintain task sheets, and oversee room readiness prior to guest arrivals.
- Place orders for supplies such as linen, milk, and guest amenities, ensuring stock levels meet operational needs.
- Address basic maintenance concerns promptly, liaising with relevant personnel to resolve issues efficiently.
- Assist housekeeping team with deep cleaning and room preparation during high-demand periods, maintaining high cleanliness standards.
Front of House All Rounder
El Mexicano
12.2024 - Current
- Greet and seat guests, creating a welcoming atmosphere and ensuring excellent first impressions.
- Handle 90+ reservations per shift, including hosting group bookings of 30+ guests.
- Rotate between greeting, seating, table service, and bar support to ensure an exceptional guest experience.
- Manage closing duties, including cash handling and cleaning.
- Prepare and serve cocktails with precision and care.
- Deliver personalised and attentive table service.
Sales Contractor
Driving Force Promotions
09.2024 - 11.2024
- Represented a national cerebral palsy charity in cold face-to-face sales.
- Built connections through persuasive and engaging communication.
- Strengthened public speaking and confidence through daily outreach.
- Achieved individual and team KPIs consistently.
- Enhanced interpersonal and persuasion skills through direct community engagement.
Front of House All Rounder
Ghandi Chow
06.2024 - 11.2024
- Delivered friendly and efficient table service.
- Performed opening/closing duties and operational prep.
- Assisted with events and functions, ensuring smooth execution.
- Strengthened multitasking in fast-paced service settings.
- Provided personalised service, contributing to frequent return visits from loyal guests.
Bar Staff - Fringe Period Contract
Crown and Anchor
01.2024 - 04.2024
- Prepared and served drinks efficiently during peak periods.
- Maintained clean and welcoming bar environment.
- Assisted during sold-out shows serving 300+ patrons.
- Supported team operations and resolved customer concerns with professionalism.
- Maintained a clean, well-stocked bar to ensure uninterrupted workflow.
Bartender & Glassie
District Night Club
07.2023 - 10.2023
- Served over 200 drinks per shift in a high-volume nightclub.
- Managed stock and maintained bar cleanliness.
- Worked efficiently during peak hours, maintaining strong organisation skills to ensure smooth operations.
- Handled challenging situations to ensure a safe venue atmosphere.
Fast Food Crew Member
KFC - McDonald's - Hungry Jack's
01.2019 - 07.2023
- Delivered quality service across multiple fast food chains.
- Gained proficiency in POS systems and cash handling.
- Maintained hygiene and food safety standards.
- Demonstrated multitasking abilities while maintaining quality service and operational standards.
Skills
- Bartending & Bar Operations
- Customer Service & Conflict Resolution
- Event Support & Function Service
- Team Collaboration & Leadership
- Time Management & Efficiency
- Adaptability & Multitasking
- POS & Cash Handling
- Attention to Detail & Productivity
- Telephone skills
Certification
- Responsible Service of Alcohol (SITHFAB002)
- PFRA Compliance
Timeline
Receptionist & Housekeeping Assistant
Cosmo on Bank Street
03.2025 - Current
Front of House All Rounder
El Mexicano
12.2024 - Current
Sales Contractor
Driving Force Promotions
09.2024 - 11.2024
Front of House All Rounder
Ghandi Chow
06.2024 - 11.2024
Bar Staff - Fringe Period Contract
Crown and Anchor
01.2024 - 04.2024
Bartender & Glassie
District Night Club
07.2023 - 10.2023
Fast Food Crew Member
KFC - McDonald's - Hungry Jack's
01.2019 - 07.2023
Similar Profiles
Sebastiano ArtaleSebastiano Artale
Product Development Specialist at State Street Bank International GmbHProduct Development Specialist at State Street Bank International GmbH
Susie RiosSusie Rios
Leadership Roles at Bank Street School for ChildrenLeadership Roles at Bank Street School for Children
BERTHRAND TUYISHIMEBERTHRAND TUYISHIME
Senior Fund Accountant (Private Equity and Real Assets) at State Street Bank GmbhSenior Fund Accountant (Private Equity and Real Assets) at State Street Bank Gmbh