Summary
Overview
Work History
Education
Skills
Timeline
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Ana Yeniffer Caicedo

Southport,Australia

Summary

Case management professional, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Reliable and results-focused, with commitment to achieving positive outcomes. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.

Overview

4
4
years of professional experience

Work History

Gender-based Violence Case Manager

United Nations Population Fund
05.2021 - 10.2022
  • Conducted case management for survivors of gender-based violence (GBV), individual psychosocial support, and GBV prevention activities in COVID-19 situations.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Psychosocial Volunteer

Fundación Serranía Colombia
05.2019 - 02.2021
  • Psychosocial support providing tools and social skills to ethnic populations, such as indigenous and Afro-descendants.
  • Emotional support for women victims of gender-based violence in the context of the armed conflict.
  • Participation in training on gender-based violence prevention with women, girls, adolescents, and the LGBTQ+ community.
  • Assisted with special events and programs.
  • Supported engaging and smooth-running events by helping with organization and planning.
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.
  • Managed cases of family members to receive social or community service support.
  • Used strong interpersonal communication skills to convey information to others.
  • Helped create comprehensive program to meet family needs.

Social Responsibility and Volunteering

Corporación Acompañarte
09.2018 - 04.2019
  • Planning, execution, and comprehensive support for group and individual interventions using art therapy in pediatric oncology and psycho-oncology with the goal of generating a process of transformation of realities through art.
  • Group psychosocial interventions with caregivers of cancer patients.
  • Provide coping strategies to reduce episodes of stress and anxiety

Education

No Degree - English Course

The Language Academy
Gold Coast, QLD
06-2023

Psychology -

Luis Amigó Catholic University
12-2017

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Active listening
  • Documentation and reporting
  • Case planning

Timeline

Gender-based Violence Case Manager

United Nations Population Fund
05.2021 - 10.2022

Psychosocial Volunteer

Fundación Serranía Colombia
05.2019 - 02.2021

Social Responsibility and Volunteering

Corporación Acompañarte
09.2018 - 04.2019

No Degree - English Course

The Language Academy

Psychology -

Luis Amigó Catholic University

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Ana Yeniffer Caicedo