Anays Alves Soares
Sydney,NSW
Summary
Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete.
Overview
3
3
years of professional experience
Work History
Housekeeper
NRMA
09.2023 - Current
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Domestic Cleaner
Absolute Domestics
08.2023 - 11.2023
- Improved client satisfaction by providing thorough and detail-oriented cleaning services, rated five stars by customers.
- Maintained a consistent schedule for regular clients, ensuring a clean and comfortable living environment.
- Streamlined cleaning processes with efficient use of supplies and equipment, reducing overall costs.
- Accommodated special requests from clients, tailoring cleaning services to their specific needs.
Receptionist
Yogaprana
05.2021 - 06.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
Certificate III - Individual Support
Kent Institute
Sydney, NSW03.2024
Bachelor of Public Policy -
Federal University of ABC
São Bernardo Do Campo08.2021
Bachelor of Science And Humanities -
Federal University of ABC
São Bernardo Do Campo12.2015
Skills
- Attention to detail
- Safe Chemical Handling
- Adaptability and flexibility
- Supply Stocking
- Organizational skills
- Teamwork and collaboration
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
English
Professional Working
Timeline
Housekeeper
NRMA
09.2023 - Current
Domestic Cleaner
Absolute Domestics
08.2023 - 11.2023
Receptionist
Yogaprana
05.2021 - 06.2023
Certificate III - Individual Support
Kent Institute
Bachelor of Public Policy -
Federal University of ABC
Bachelor of Science And Humanities -
Federal University of ABC
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