Anbesh Pokharel
Hurstville,NSW
Summary
Dynamic Lead Barista with a proven track record at Blackfish Cafe And Grill, adept in espresso preparation and team leadership. Excelled in enhancing customer satisfaction through exceptional service and high-quality beverage artistry. Skilled in inventory management and new hire training, contributing to a significant improvement in team efficiency and service standards.
Overview
4
4
years of professional experience
Work History
Lead Barista
Blackfish Cafe And Grill
Como
07.2023 - Current
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- hire new baristas and also train them.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- look after the ordering.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Barista
Underground Espresso
Townhall
02.2022 - 05.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Cafe All Rounder
The Grumpy Baker
North Sydney
11.2020 - 12.2021
- Maintained a safe work environment with consistent adherence to safety protocols and proper use of personal protective equipment.
- help chef with few kitchen preps
- make cold drinks such as iced lattes, mikshakes and smoothies.
- take the food to the table, clean the table and do dishes.
Education
High School Diploma -
Southern Academy of Business And Technology
Townhall05.2023
Skills
- Order Taking
- Espresso preparation
- Supply Ordering
- Food Service
- Inventory Management
- Team Management
- Food Running
- Safe Food Handling
- Barista Training
- Latte artistry
- Cash Handling
- Team Leadership
- Espresso machine operation
- Cooking
- Hospitality service expertise
- New Hire Training
- Fluent in English
- Latte art
- Customer Service
- Hospitality and Professionalism
- Coffee and Tea Preparation
- Time Management
Timeline
Lead Barista
Blackfish Cafe And Grill
07.2023 - Current
Barista
Underground Espresso
02.2022 - 05.2023
Cafe All Rounder
The Grumpy Baker
11.2020 - 12.2021
High School Diploma -
Southern Academy of Business And Technology