Summary
Overview
Work History
Education
Skills
Certification
References Available
Availability
Languages
Timeline
Generic

Anchal Anchal

Point Cook

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviour, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Early Childhood Teacher

Guardian Childcare Early Learning and Education
11.2022 - 04.2024
  • Assisted the overall development of children by giving access to various resources, and organizing experiences and activities
  • Developed and implemented a well-round curriculum designed for children of specific age groups
  • Implemented Inclusion support practices in the room
  • Collaborated with parents to develop and maintain strong support networks
  • Maintained child-friendly environment with access to outdoor activities
  • Updated monthly plans and teacher reflection by coordinating with co-workers
  • Mantained daily records of reflections, allergies, meals and naps.

Early Childhood Teacher

Goodstart Early Learning
06.2021 - 11.2022
  • Assisted the overall development of children by giving access to various resources, and organizing experiences and activities
  • Developed and implemented a well-round curriculum designed for children of specific age groups
  • Implemented Inclusion support practices in the room
  • Collaborated with parents to develop and maintain strong support networks
  • Maintained child-friendly environment with access to outdoor activities
  • Updated monthly plans and teacher reflection by coordinating with co-workers.

ADMINISTRATIVE ASSISTANT

Accountant Helpdesk
06.2020 - 06.2021
  • Scheduled and coordinated appointments and meetings
  • Maintained details, records and necessary documents of the clients
  • Answered phone calls and assisted the firm to work remotely during the period.
  • Dealing with third parties to gather information to file returns and update records.
  • Ensured to provide customer satisfactory solutions.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

Bachelor of Early childhood education -

RMIT University
03.2021

Masters of Business Administration -

Holmes College
10.2019

Masters of Professional Accounting -

Holmes College
06.2019

Bachelor of Commerce -

GCG-Ludhiana
06.2016

Skills

  • Good communication skills
  • Maintaining safe environments
  • Behaviour modelling
  • Answering calls and recording conversations
  • Positive client engagement
  • Effective listening
  • Knowledge of Learning Framework and National Quality Standards
  • Day to day documentation and Records
  • Problem-Solving
  • Organizational and Planning Skills
  • Progress Monitoring
  • Effective client support

Certification

  • Child Protection
  • Food Safety
  • Working with children check
  • First Aid, CPR and Anaphylaxis

References Available

True

Availability

Full-time

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Early Childhood Teacher

Guardian Childcare Early Learning and Education
11.2022 - 04.2024

Early Childhood Teacher

Goodstart Early Learning
06.2021 - 11.2022

ADMINISTRATIVE ASSISTANT

Accountant Helpdesk
06.2020 - 06.2021

Bachelor of Early childhood education -

RMIT University

Masters of Business Administration -

Holmes College

Masters of Professional Accounting -

Holmes College

Bachelor of Commerce -

GCG-Ludhiana

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Anchal Anchal