Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANCHAL ANCHAL

Redbank Plains

Summary

Motivated and reliable customer service professional with [almost 3 years] of experience in fuel station and retail environments. Skilled in operating POS and console systems, handling cash transactions, maintaining a clean and safe forecourt, and delivering friendly, efficient service to all customers. Proven ability to multitask in fast-paced settings, follow safety and compliance protocols, and work collaboratively as part of a team. Committed to creating a positive customer experience while ensuring smooth daily operations.

Overview

6
6
years of professional experience

Work History

Restaurant Manager

Curry & Cocktails
Ripley
12.2023 - 01.2025
  • Oversee daily restaurant operations (opening/closing, cleanliness, ambiance).
  • Ensure compliance with health and safety regulations.
  • Manage inventory, order supplies, and reduce waste.Hire, train, and schedule staff (servers, cooks, hosts, etc.).
  • Supervise staff performance and provide feedback.
  • Handle employee concerns and resolve conflicts.
3. Customer Service
  • Ensure a high level of customer satisfaction.
  • Address complaints or issues promptly and professionally.
  • Create a welcoming and enjoyable dining environment.Monitor budgets, labor costs, and profitability.
  • Analyze sales reports and adjust operations as needed.
  • Handle cash flow, POS systems, and daily reconciliations.

Restaurant Manager

Sanjh Khakh Indian Restaurant
Laidley
03.2023 - 01.2024
  • Developed and implemented customer service strategies, resulting in increased customer satisfaction and repeat business
  • Oversaw financial aspects of the restaurant, including budgeting, cost control, and increasing overall profitability
  • Managed day-to-day restaurant operations, ensuring efficient service and upholding high standards of food quality and hygiene
  • Supervised and trained a team of staff, optimizing performance through coaching, feedback, and team-building activities
  • Developed and implemented marketing strategies, driving customer foot traffic and enhancing brand visibility within the local community

Console Operator

BP
Tarampa
06.2023 - 10.2023
  • Greeted and assisted with fuel, convenience store, or car wash purchases.
  • Respond to customer inquiries and resolved complaints professionally.
  • Promote in-store promotions, loyalty programs, or BP rewards cards.Monitor fuel pumps through the console system, authorized fuel transactions.
  • Start, stop, or isolate pumps as needed for safety or service.
  • Monitor fuel levels and report low stock or abnormalities to management.Operate the cash register and EFTPOS systems.
  • Process fuel, shop, and other payments (cash, card, loyalty cards).
  • Balanced the till at the end of the shift and report discrepancies.Followed safety protocols, especially during fuel spills or emergencies.
  • Enforceed age restrictions on products like cigarettes and alcohol.
  • Ensured compliance with company policies, environmental regulations, and safety standards.Refill shelves, fridges, and displays with products.
  • Checked stock levels and expiry dates.
  • Maintained clean and organized product displays.Keep the shop area cleaned and presentable.
  • Ensured forecourt is tidy and free of hazards (e.g., fuel spills, rubbish).
  • Reported any maintenance or safety issues to the site manager.

Quality Checker

Rugby Pyt.Ltd
Gatton
06.2019 - 05.2023
  • Conducted thorough inspections of raw materials and finished products to ensure compliance with quality standards and specifications
  • Identified defects and inconsistencies in products, documenting findings and working with production teams to implement corrective actions
  • Utilized various quality control tools and techniques, including visual inspections, measurements, and testing equipment

Team Member

Ampol
Harlin
07.2022 - 11.2022
  • Welcomed customers with enthusiasm and facilitated purchase processes.
  • Recommended products and executed upselling strategies effectively.
  • Handled customer concerns promptly while maintaining a professional demeanor.
    Managed processing of fuel, convenience store, and food orders accurately.
  • Processed payments through cash, EFTPOS, digital wallets, and loyalty cards.
  • Issued receipts while managing refunds and discounts according to company policy.
  • Monitored fuel pumps through console system to authorize transactions.
  • Addressed forecourt issues, including spills and emergencies, to ensure safety.
  • Ensured clean, safe, and hazard-free environment outside facility.
  • Collaborated with team members and supervisors to achieve common objectives.
  • Participated in training sessions and team meetings to enhance skills.
  • Supported onboarding processes for new team members during training periods.

Customer Service Representative

Indian Tadka
Gatton
04.2021 - 09.2021
  • Welcome customers warmly as they arrive.
  • Assist with seating arrangements or waitlist management.
  • Provide menus and introduce daily specials or promotions.Accurately take food and beverage orders (in person or over the phone).
  • Clarify allergies, dietary restrictions, or special requests.
  • Input orders into the POS (point-of-sale) system efficiently.Process payments (cash, card, mobile payments).
  • Issue receipts and provide correct change if needed.
  • Handle refunds or discounts under manager guidance.Answer incoming calls for takeout/delivery orders or reservations.
  • Respond to customer inquiries from online platforms (website, delivery apps, social media).

Education

Diploma - Hospitality Management

MACALLAN COLLEGE
Brisbane, Q1d
01.2022

Certificate IV - Commercial Cookery

MACALLAN COLLEGE
Brisbane, Q1d
09.2021

Skills

  • Critical thinking and problem solving
  • Professional customer service
  • Effective communication skills
  • Team collaboration
  • Conflict resolution techniques
  • Safety and hygiene compliance
  • Inventory management systems
  • Operational support for fuel consoles
  • Inventory management
  • Customer service
  • Health compliance
  • Multitasking Abilities
  • Quality control
  • Point of sale (POS) system operation
  • Leadership

Timeline

Restaurant Manager

Curry & Cocktails
12.2023 - 01.2025

Console Operator

BP
06.2023 - 10.2023

Restaurant Manager

Sanjh Khakh Indian Restaurant
03.2023 - 01.2024

Team Member

Ampol
07.2022 - 11.2022

Customer Service Representative

Indian Tadka
04.2021 - 09.2021

Quality Checker

Rugby Pyt.Ltd
06.2019 - 05.2023

Diploma - Hospitality Management

MACALLAN COLLEGE

Certificate IV - Commercial Cookery

MACALLAN COLLEGE

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