Anchal Chopra
Melbourne,VIC
Summary
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Overview
5
5
years of professional experience
Work History
Security Officer/Customer Service Representative
Secom
01.2024 - Current
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Concierge
Juilliard Group
08.2022 - 01.2024
- Responded to guest inquiries and resolved complaints, ensuring high service standards were consistently met.
- Conducted Access Card audits and programmed KONE lifts for exclusive services or placed them in OSS mode in the event of entrapment.
- Led and participated in fire evacuation exercises, ensuring readiness and compliance with safety protocols.
- Performed building fire isolations and raised work orders for maintenance-related issues.
- Prepared professional incident reports, documenting key details for proper follow-up and resolution.Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
- Perform Access Cards Audit, Programming KONE lift to exclusive services or putting it in OSS mode in case of entrapment, Fire Evacuation exercise experience, Perform Building fire isolations and Raising work order for maintenance issues.
- Professional incident reports
Concierge and Security
Focused Facilities Management
09.2022 - 07.2023
- Managed and escorted contractors on-site, ensuring compliance with building policies and security protocols.
- Oversaw loading dock bookings and coordinated deliveries to ensure smooth operations.
- Facilitated tenant move-ins, ensuring adherence to safety regulations and building guidelines.
- Managed access cards/fobs, tracking distribution and ensuring proper access control.
- Compiled and maintained a list of authorized guests allowed entry into the building.
- Ensured exceptional customer service, addressing tenant needs and fostering a positive experience.
Front End Supervisor
Woolworths
03.2020 - 10.2022
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Improved efficiency, optimizing layout of front end to reduce customer waiting time.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
Security Officer
Spotless Security
12.2021 - 08.2022
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Education
Diploma of Hospitality -
Holmesglen Institute of TAFE
Melbourne, VIC02-2023
Bachelor of Finance -
La Trobe University
Melbourne, VIC03-2022
Skills
- Incident reporting
- Customer service
- Emergency preparedness
- Access control management
- Emergency evacuation procedures
- First aid and CPR certified
- Verbal and written communication
- CCTV monitoring
Timeline
Security Officer/Customer Service Representative
Secom
01.2024 - Current
Concierge and Security
Focused Facilities Management
09.2022 - 07.2023
Concierge
Juilliard Group
08.2022 - 01.2024
Security Officer
Spotless Security
12.2021 - 08.2022
Front End Supervisor
Woolworths
03.2020 - 10.2022
Diploma of Hospitality -
Holmesglen Institute of TAFE
Bachelor of Finance -
La Trobe University
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