Anchal Dhanda

Virginia,SA

Summary

Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

years of professional experience

Work History

Department of Home Affairs Contract

Datacom

01.2021 - Current

Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
Managed over 50 calls in a 8 hour shift
Effectively communicate with clients to understand their needs and provide relevant information or solutions
Collaborate with team members to optimise workflow and enhance the overall customer experience
Demonstrate strong problem-solving skills and attention to detail in handling customer concerns
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Bachelor of Physiotherapy (Honours) -

The University of Adelaide

11.2023

SACE

The Norwood Morialta High School

01.2019

Skills

Knows how to manage time effectively
Effective communicator
Loves to work in team and collaborate
Cooperative team member

Avery patient individual
Effective listener
Good Telephone Etiquette
Public Speaking

Referees

Kirsten Bevon - Datacom Team Leader

0434856590

Clearances

Baseline Security Clearance already obtained due to working in Department of Home Affairs Contract

Timeline