Anchal Dixit
South Melbourne,VIC
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Woolworth Group
Melbourne, VIC
10.2023 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Administrative Manager
IDFC BANK
06.2018 - 01.2020
- Developed and implemented administrative procedures to maximize efficiency.
- Organized meetings between executives and outside vendors or clients.
- Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
- Strengthened operational efficiencies and traceability by developing organizational filing systems for billing, receiving and delivery records and reports.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Oversaw CRM updates and backups, report generation and troubleshooting requisition.
Administrative Assistant
HDFC
02.2015 - 06.2018
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Answered incoming calls(at least 40 calls) promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Scheduled appointments, meetings and events for management staff.
- Maintained front desk to provide positive first impression.
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Prepared reports, presentations, agendas and other documents as requested by management.
- Provided administrative support to executives including fielding telephone calls, responding to emails and scheduling meetings.
- Processed purchase orders for office supplies, equipment and services as needed.
- Maintained inventory of office supplies ensuring stock levels are sufficient for daily operations.
Education
Bachelor of Science -
TIT
BhopalSkills
- Product Knowledge
- Report Generation
- Inbound and Outbound Calling
- Complaint resolution
- Data Entry
- Paperwork Processing
- Stock management
- Microsoft PowerPoint
- Lead Generation
- Retail sales customer service
- Critical Thinking
- Multitasking & Problem-solving abilities
- Customer Service
- Payment Processing
- Customer Relationship Management (CRM)
- Quality Assurance
- Office Administration
- New Business Development
Languages
English
Professional
Hindi
Professional
Timeline
Customer Service Representative
Woolworth Group
10.2023 - Current
Administrative Manager
IDFC BANK
06.2018 - 01.2020
Administrative Assistant
HDFC
02.2015 - 06.2018
Bachelor of Science -
TIT
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