ANCHAL MADAN
SYDNEY,AUSTRALIA
Summary
I am a committed, detail-oriented legal professional currently volunteering at RACS, where I support the Family Reunion Team as a PLT. My responsibilities include assisting the team with merit assessments, legal research, drafting statements, preparing evidence summaries, compiling client chronologies, and analysing country information. My experience in the Business & Human Rights Clinic has strengthened my analytical writing and deepened my understanding of international human rights standards, including those related to modern slavery and corporate accountability. I bring strong organisational and administrative skills from high-volume roles at MUFG, as well as clear and professional client communication developed through frontline service at Club Wyndham Sydney. Fluent in English, Hindi, Urdu, and Punjabi, I support clients from diverse backgrounds with empathy and professionalism. I am motivated to contribute to trauma-aware practice, refugee rights, and community-focused legal work as a paralegal at RACS.
Overview
3
3
years of professional experience
Work History
Volunteer
Refugee Advice and Casework Services (RACS)
09.2025 - Current
- Draft case summaries, merits assessments, client chronologies, and statements to support protection claims.
- Assist in drafting statements of claim, evidence summaries, and supporting documents for legal advice and RSD processes.
- Conduct detailed country of origin research using DFAT reports, UNHCR guidance, human rights documentation, and international sources.
- Support trauma-informed intake by assisting clients to share their experiences respectfully and sensitively.
- Liaise with caseworkers, social support agencies, and clients to collect required documents and information.
- Maintain accurate file notes, organise documentation, and track deadlines in line with legal and organisational standards.
- Strengthen understanding of persecution grounds, refugee definitions, complementary protection, and non-refoulement obligations.
Guest Experience Host
Club Wyndham Sydney
09.2025 - Current
- Provide high-quality frontline service to diverse international guests, ensuring clear, respectful and culturally sensitive communication.
- Manage bookings, administrative tasks, documentation checks and high-volume enquiries with accuracy and professionalism.
- Maintain detailed records of guest interactions and support operational coordination across departments.
- Resolve concerns quickly and calmly, demonstrating empathy, resilience and client-centred communication.
- Work efficiently under pressure while balancing multiple tasks and tight timeframes.
Legal Researcher – Business & Human Rights Clinic
Macquarie University
07.2025 - 11.2025
- Conduct legal and policy research on modern slavery, corporate human rights obligations and exploitation in international supply chains.
- Draft research briefs, policy recommendations and advocacy materials addressing risks faced by vulnerable and displaced communities.
- Review sensitive case studies involving exploitation, applying a trauma-aware and ethical lens.
- Work collaboratively with NGOs, academics and community partners to progress human rights reform initiatives.
Benefits Payment Administrator
MUFG Pensions and Marketing Services
01.2024 - 09.2025
- Process high-volume FH, CG and RW transactions with precision and strict compliance to regulatory requirements.
- Maintain organised and audit-ready client records, ensuring accuracy in data entry, reconciliation and documentation.
- Manage confidential information securely and in line with governance standards.
- Respond promptly to client enquiries, offering clear explanations and professional support via phone and email.
- Collaborate with internal teams and external stakeholders to coordinate documentation and resolve complex issues.
- Demonstrate strong time-management skills by consistently meeting daily and weekly processing deadlines.
Customer Service Representative
MUFG Pensions & Marketing Services
03.2023 - 12.2023
- Conducted client intake, collected required information and updated records in a timely and accurate manner.
- Managed a high caseload of enquiries while maintaining detailed file notes and documentation.
- Communicated with diverse clients, simplifying complex financial information and providing empathetic support.
- Liaised with financial institutions, case managers and third parties to obtain essential documents.
- Achieved a 100% quality rating for communication accuracy and documentation standards.
- Ensured confidentiality and compliance when handling sensitive personal information.
Education
Juris Doctor -
Macquarie University
Sydney, NSW11.2025
Bachelors of Law -
Alliance University
Bangalore07-2019
Skills
- Commitment to refugee and human rights issues
- Trauma-informed and culturally sensitive communication
- Experience supporting CALD and vulnerable clients
- Client intake, case documentation & file management
- Legal research, drafting & country information analysis
- Ability to work independently and in legal teams
- Strong organisational skills & ability to meet strict deadlines
- High-volume administrative experience (MUFG)
- Proficient in MS Office & quick to learn CLASS
- Fluent in English, Hindi, Urdu & Punjabi
LANGUAGES
English (Native)
Hindi (Native)
Punjabi (Native)
Urdu
Interests
- Animal Welfare Advocacy
- Community Cleanup
- Volunteer at Community Kitchen
Awards
Winner – National Moot Court Competition (Best Memorial Award) – NLU Delhi (2016), Research Head & Student Convenor – Alliance Law School
LINKS
LinkedIn: www.linkedin.com
Timeline
Volunteer
Refugee Advice and Casework Services (RACS)
09.2025 - Current
Guest Experience Host
Club Wyndham Sydney
09.2025 - Current
Legal Researcher – Business & Human Rights Clinic
Macquarie University
07.2025 - 11.2025
Benefits Payment Administrator
MUFG Pensions and Marketing Services
01.2024 - 09.2025
Customer Service Representative
MUFG Pensions & Marketing Services
03.2023 - 12.2023
Juris Doctor -
Macquarie University
Bachelors of Law -
Alliance University