Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
ANCHAL SINGH

ANCHAL SINGH

Summary

Results-driven IT Engineer with 6+ years of experience in MSP, specializing in System Administration and Cloud Computing. Proficient in Azure, Microsoft Intune, MS Office, Microsoft 365/SharePoint, Cisco WebEx admin, BMC Remedy, Service-Now, and Google Cloud. Skilled in Windows 10, server technologies, and Active Directory. Extensive background in helpdesk and desktop support, with strong aptitude for PC hardware, software, and printers.

Overview

10
10
years of professional experience

Work History

Enterprise Cloud & Infrastructure Support Engineer

Aussie Broadband
04.2024 - Current
  • Connected to computer of client using remote link to install programs and applications.
  • Installed and configured network printers and other peripheral devices.
  • Participated in on-call rotations to provide 24/7 support, ensuring continuous system availability.
  • Created user accounts and assigned permissions.
  • Resolved technical issues related to Office 365 applications promptly, maintaining high levels of user satisfaction.
  • Ensured data security by setting up proper access controls, permissions, and policies for all users.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Worked with Trend, Mimecast, Screenconnect, Microsoft 365 & Security, Service now, Salesforce, N-able, Ninja, Hyper-V and RDP.

Systems Engineer

Kytec Pty Ltd
11.2021 - Current
  • Working as Systems Engineer on Microsoft Azure, involved in configuring virtual machines, storage accounts, and resource groups.
  • Remote login to Virtual Machines to troubleshoot, monitor and deploy applications.
  • Managing Windows 2012 servers, troubleshooting IP issues and working with different support teams.
  • Using Power Shell to write, and debug scripts to automate the processes and do migration of VM, involving copying and creating of VHDS.
  • Followed ITIL processes to implement changes and manage Problems and incidents.
  • Managing day-to-day activity of the cloud environment, supporting development teams with their requirements.

Information Technology Desktop Support

Millennium Technology Services
08.2021 - 11.2021
  • Provided installation, configuration, and support of desktop computers, peripheral equipment and software.
  • Investigated, troubleshot and resolved daily issues related to workstations, peripherals, phones, mobile devices, operating systems, and applications.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Documented technical knowledge in the form of notes and manuals. Preparing Datasheets and worked with DXC corporation.

Customer service officer

Andrews Airport Parking
12.2020 - 08.2021
  • Opened and maintained customer accounts by recording account information in the online company portal.
  • Resolved customer complaints via phone, email, mail, or social media.
  • Kept records of customer interactions, processed customer accounts, and filed documents.
  • Took payment information and other pertinent information such as addresses and phone numbers.
  • Assisted with placement of orders for parking of cars, refunds, or exchanges.

System Engineer

TATA Consultancy Services
07.2015 - 01.2019
  • Extensive experience in Planning, configuration, maintenance and administration of Windows 2008/2003/2000/NT4.0Servers.
  • Performed technical expertise for Windows systems environments on issues related to servers, local services, data centers, and server configuration.
  • Experienced Operations Engineer worked in the IT and services industry. Skilled in IT infrastructure, BMC Remedy, and ITIL in production environments.
  • My area of work experience includes developing, implementing and administrating BMC Remedy, ITSM Suite, and SLM.
  • Worked extensively with Action Request System in developing and customizing the applications according to customer needs.
  • Experience in working in extremely customized and development BMC Remedy environment.
  • Worked 2.5 years in Operations with Service Now tool and Citrix.
  • Troubleshot end-user-reported problems, thoroughly and accurately documenting problems in Known Error Database.
  • Planned and implemented Remedy 8.0.1 Upgrades to system hardware and software.
  • Acquired 100% SLA for the team for technical support and production change implementations.
  • Worked with different clients such as Woolworths, Aldi, ARLA and Bose.

Education

Masters - information technology (Cyber Security)

Charles Sturt University
Brisbane, Queensland
01.2021

Bachelor of Engineering - Electronics & Communication

L.D College of Engineering
Ahmedabad, Gujarat
01.2015

Diploma - Electronics & Communication

Government Polytechnic for Girls
Surat, Gujarat
01.2012

Skills

  • Microsoft Azure - Az-104, Az-900
  • ITIL/ITSM
  • Sales Force & Service Now
  • CLI PowerShell & GPO
  • Active Directory
  • Office 365, Exclaimer Cloud & Code two
  • Cisco WebEx
  • Dark Trace Cyber Defence, Mimecast & Micro Trend
  • TeamViewer, Screenconnect & Remote Desktop Connection
  • Duo admin and Microsoft MFA
  • Printer configuration & Papercut
  • Cisco Meraki & Cisco Unified Communications Manager
  • VMware and Virtualization
  • Veeam Backup & Replication
  • BMC Remedy
  • GSuite & Google Cloud
  • Ninja RMM
  • FortiGate VPN

Timeline

Enterprise Cloud & Infrastructure Support Engineer

Aussie Broadband
04.2024 - Current

Systems Engineer

Kytec Pty Ltd
11.2021 - Current

Information Technology Desktop Support

Millennium Technology Services
08.2021 - 11.2021

Customer service officer

Andrews Airport Parking
12.2020 - 08.2021

System Engineer

TATA Consultancy Services
07.2015 - 01.2019

Bachelor of Engineering - Electronics & Communication

L.D College of Engineering

Diploma - Electronics & Communication

Government Polytechnic for Girls

Masters - information technology (Cyber Security)

Charles Sturt University

Similar Profiles

CREATE PROFILE
ANCHAL SINGH