Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Anchie Nguyen

Annandale,NSW

Summary

In the realm of financial reconciliation and guest service management, I have cultivated a comprehensive skill set that enables me to contribute effectively to organizational success. My experience encompasses utilizing auditing skills to ensure accurate and timely financial reporting, which is essential for maintaining the financial health of any operation. I have a proven track record of upholding data integrity while simultaneously enhancing guest satisfaction through adept problem-solving and effective communication.

As a diligent night auditor, I have successfully managed nightly financial operations, ensuring that all reports are accurate and compliant with established standards. My role involved addressing guest inquiries and resolving issues promptly, which has consistently contributed to high levels of customer satisfaction. This hands-on experience has further honed my ability to navigate complex situations with professionalism and poise.

I am a hardworking and passionate job seeker with strong organizational skills, eager to secure an entry-level position where I can further develop my abilities. I am committed to supporting my team in achieving the company’s goals and contributing positively to the overall work environment.

Overview

8
8
years of professional experience

Work History

Night Auditor

Night Auditor
08.2023 - Current
  • Reconciled and balanced financial transactions from daily operations, including room charges, credit card transactions, and guest account settlements.
  • Conducted daily audits of financial data, verifying room revenues, cash receipts, and hotel expenses, while resolving discrepancies to maintain accuracy.
  • Consolidated revenue from various departments, such as Room Service and Food & Beverage, to ensure precise financial records.
  • Processed reservations and addressed guest inquiries and complaints, delivering exceptional customer service and ensuring guest satisfaction.

Coordinator

Calypso Coffee & Juice Bar
11.2022 - 07.2023
  • Presented and explained drink menu, answering questions to educate customers
  • Maintained safety and healthy environment by following proper safety and sanitation regulations
  • Sold and served baked goods and miscellaneous food items, increasing company revenue
  • Answered customer phone calls and appropriately addressed questions and complaints
  • Trained new baristas on proper coffee preparation techniques.

Barista Shift Supervisor

Junction Espresso Bar
05.2022 - 01.2023
  • Greeted and seated guests, creating a welcoming environment.
  • Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience.
  • Maintained employee safety by enforcing health protocols and providing ongoing food handling training.
  • Cultivated relationships with regular customers through attentive service and personalized engagement.

Restaurant Hostess

VN Street Food Wolli Creek
09.2019 - 11.2022
  • Provided menu recommendations, emphasizing popular dishes to enhance guest enjoyment.
  • Upsold beverages and desserts, contributing to increased sales and profitability.
  • Verified customer identification to ensure compliance with legal age requirements for alcohol consumption.
  • Demonstrated adaptability by swiftly learning new menu items and integrating them into informed recommendations.
  • Conducted timely check-ins to take orders and assess meal satisfaction, promptly addressing any issues.

EVENT PLANNER INTERNSHIP

Vinpearl Da Nang Resort & Villas
05.2021 - 12.2021
  • Demonstrated the ability to work autonomously and as part of a team, with a strong emphasis on focus and meticulous attention to detail in dynamic environments.
  • Effectively articulated ideas and information through exceptional verbal and written communication, fostering clear interactions with colleagues and stakeholders.
  • Proficient in coordinating schedules and timelines for events, ensuring all logistical elements are organized and executed to perfection.
  • Collaborated with vendors throughout the event planning process, ensuring alignment with project goals and successful outcomes.
  • Conceptualized and executed creative event themes and concepts, enhancing participant engagement and overall experience.

INTERNSHIP STUDENT

Best Western Premier Indochine Palace
01.2021 - 04.2021
  • Solved routine problems by following defined procedures
  • Worked both independently and within a team environment with focus and high attention to detail.

SALES MANAGER

Antibeinggeneral shop
02.2017 - 06.2020
  • Analyzed sales data to identify trends and make recommendations for improvement
  • Developed and pursued pipeline of new business opportunities, expanding partnerships and presence
  • Managed customer accounts and customer relationships
  • Held daily check-ins with team members to set objectives and monitor progress
  • Established and adjusted selling prices by monitoring costs, competition and supply and demand.

Education

Bachelor of Business - Tourism And Hotel Management

Western Sydney University
Sydney, NSW
07.2023

Bachelor - Event Management

Western Sydney University
Sydney, NSW
07-2023

Skills

  • Front Desk Operations
  • Multitasking and Organization
  • Problem-Solving
  • Data analysis
  • Excel skills
  • Safety and security procedures
  • Financial Reporting
  • Hospitality service expertise
  • Administrative Skills
  • Account audits

Languages

Vietnamese
English

Timeline

Night Auditor

Night Auditor
08.2023 - Current

Coordinator

Calypso Coffee & Juice Bar
11.2022 - 07.2023

Barista Shift Supervisor

Junction Espresso Bar
05.2022 - 01.2023

EVENT PLANNER INTERNSHIP

Vinpearl Da Nang Resort & Villas
05.2021 - 12.2021

INTERNSHIP STUDENT

Best Western Premier Indochine Palace
01.2021 - 04.2021

Restaurant Hostess

VN Street Food Wolli Creek
09.2019 - 11.2022

SALES MANAGER

Antibeinggeneral shop
02.2017 - 06.2020

Bachelor of Business - Tourism And Hotel Management

Western Sydney University

Bachelor - Event Management

Western Sydney University
Anchie Nguyen