Friendly guest service professional bringing 10 years of hospitality experience working in various roles. Pursuing a opportunity in which to utilize hospitality industry experience and knowledge.
Proactive, adaptable and reliable team worker.
Overview
8
8
years of professional experience
Work History
Receptionist
YHA
Noosa Heads, QLD
04.2023 - Current
Working as receptionist and housekeeper, eventually night manager
Greeted and directed visitors to appropriate personnel and answered calls and emails daily.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Adhered to daily cleaning schedules and updated as needed based on demand.
Housekeeping
The Landing Resort
Port Hedland, WA
04.2022 - 11.2023
Changed bed sheets daily according to hotel standards and procedures.
Cleaning, organizing and maintaining the resort accommodations.
Housekeeping
The Pearle of Cable Beach Resort
Broome, WA
07.2022 - 09.2022
Working as housekeeper in a 5 star villa resort during high season.
Farm Jobs
Burlington Berries; Bluesky Nursery; Costa group and Family farms
, NSW, QLD, TAS
09.2020 - 03.2022
Worked in different farms across Australia, picking, packing, pruning, potting, weeding, maintenance and general services. Mostly with Berries and plants.
Hospitality
ANITA GELATERIA
Sydney, NSW
01.2021 - 06.2021
Trained supervisor, general customer services, cashier, closing night shifts, daily store cleaning, barista learner, checking supply and orders.
Consultant
EGALI STUDY ABROAD
Porto Alegre, Brazil
11.2017 - 01.2020
Consultant on VISA matters, Customer support for students, Speaker on pre-boarding exchange Lectures, Liaised with Embassies and provided proper translation for official VISA documents.
Supervisor
PUBLISHER SAPIENS
Porto Alegre, Brazil
01.2016 - 10.2017
Team supervisor, Manage the suppliers orders, Cashier management - daily close register, Customer service, Publisher sales Representative and Prospected new Publishing deals.
Education
Bachelor of Science - International Business
UNIRITTER
Brazil
02.2017
High School -
Anchieta
01.2010
High School Exchange Student -
Parklands Secondary School
01.2010
Skills
Hard Working
Reliable
Punctual
Strong Team Working Skills
Adaptable
Flexible
Lived in Canada, Brazil and Australia
Fast Learner
Personal Information
Nationality: Brazilian/Italian
Visa Status: Working Holiday Visa
Year 1993
Languages
Portuguese, Native
English, Fluent
Spanish, Intermediate
Timeline
Receptionist
YHA
04.2023 - Current
Housekeeping
The Pearle of Cable Beach Resort
07.2022 - 09.2022
Housekeeping
The Landing Resort
04.2022 - 11.2023
Hospitality
ANITA GELATERIA
01.2021 - 06.2021
Farm Jobs
Burlington Berries; Bluesky Nursery; Costa group and Family farms