Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew W. Bonzer

Eli Waters,QLD

Summary

I feel that through my job I have transferable skills of interviewing people to get valuable and accurate information. I am able to gain an understanding of people and work within their limitations and skills to find them the best possible position or outcome. I have strong computer skills and learn new computer systems very quickly. also i am community minded person who looks to see what people can achieve and how I can help them achieve it. I have a very strong passion for working with people and supporting them through their personal development and achievements. I believe that any goal is achievable you just need to develop the skills first.

Sales professional with extensive experience in customer interaction and relationship building within call center environment. Known for consistently achieving sales goals and contributing to team success. Highly valued for adaptability and commitment to delivering excellent results through effective communication and negotiation skills.

Experienced with customer relationship management and sales techniques. Utilizes persuasive communication to convert leads into sales and meet targets. Track record of maintaining high customer satisfaction and working collaboratively with team members to achieve shared objectives.

Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.

Overview

13
13
years of professional experience

Work History

Call Center Sales Representative

Tafe
02.2020 - 09.2023
  • Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
  • Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
  • Developed long-term relationships with customers by providing exceptional service and tailored solutions.
  • Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
  • Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
  • Utilized CRM systems proficiently to track customer interactions, ensuring accurate records for future reference and followups.
  • Demonstrated flexibility by adapting to shifting call center priorities and adjusting strategies accordingly for optimal outcomes.
  • Reduced average call times by quickly addressing customer inquiries and resolving issues proactively.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.
  • Developed extensive knowledge of products and services to better assist customers.
  • Made average of 50 outbound and inbound calls per day.
  • Observed and learned changing customer requirements and adapted sales strategies as needed.

Manager

National Storage
02.2016 - 02.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Organized professional development programs for staff, leading to improved performance and skill sets.

Support Worker

Disability Services Australia
07.2010 - 02.2016
  • Assistance with Personal care tasks
  • Medication administration
  • Assistance with Therapy tasks
  • Use of Mobility equipment – e.g
  • Hoist, wheelchair, shower chair
  • Light Domestic assistance
  • Meal preparation
  • Community participation – e.g
  • Medical appointments, hydrotherapy sessions, shopping and/or social outings
  • Community participation via a modified van – e.g
  • Medical appointments, Shopping and/or social outings
  • Behavior intervention
  • Handovers
  • Daily notes

Education

Completed Year 10 -

michelle high
01.2008

Skills

  • Sales
  • Team Player
  • Passionate
  • Friendly
  • KPI Driven
  • Call center customer service
  • Goal-oriented mindset
  • Building rapport
  • Performance tracking
  • CRM software
  • Call handling
  • Warm calling
  • Pricing data
  • Outbound and inbound calls
  • Positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication
  • Active listening
  • Customer engagement
  • Order taking
  • Inbound and outbound calls
  • Phone etiquette
  • Microsoft office
  • Outbound calling
  • Customer orders
  • Self motivation
  • Conflict resolution
  • Computer literacy
  • Documentation
  • Complaint resolution
  • Payment processing
  • Customer inquiry and response
  • Client needs assessment
  • Call control
  • Customer retention

Timeline

Call Center Sales Representative

Tafe
02.2020 - 09.2023

Manager

National Storage
02.2016 - 02.2020

Support Worker

Disability Services Australia
07.2010 - 02.2016

Completed Year 10 -

michelle high
Andrew W. Bonzer