Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andi Haerani

Braddon,Act

Summary

SUMMARY

Professional with extensive experience in staff management, overseeing a team of housekeeping personnel to ensure optimal performance and productivity. Demonstrated ability to manage inventory and procurement processes, maintaining accurate records while controlling costs effectively. Conducted regular quality inspections to uphold cleanliness and compliance with health and safety standards, contributing to enhanced guest satisfaction. Proven track record in administrative duties, including budget management and vendor communications, ensuring adherence to workplace policies.

Overview

4
4
years of professional experience

Work History

Senior Housekeeping Supervisor

East Hotel
02.2025 - 04.2025
  • Prioritized safety guidelines and maintained up-to-date knowledge of industry best practices to ensure a hazard-free work environment for staff.
  • Implemented effective communication channels between housekeeping staff and other departments, resulting in improved cross-functional collaboration and problem-solving capabilities.
  • Coordinated with maintenance teams to address any required repairs or preventative measures in guest rooms or common areas timely fashion.
  • Reduced employee turnover within the housekeeping department through consistent mentoring, training, and recognition programs that fostered a supportive work environment.

Housekeeping Manager

Global Hospitality Solution
01.2024 - 01.2025
  • Staff Management: Supervised, trained, and scheduled a team of [X] housekeeping staff, ensuring high standards of performance, morale, and productivity.
  • Inventory & Supplies: Managed procurement and inventory of cleaning supplies, linens, and guest amenities, maintaining accurate records and controlling costs.
  • Quality Control: Conducted regular inspections of rooms and facilities to ensure cleanliness and adherence to brand or health and safety standards.
  • Administrative Duties: Maintained staff records, prepared reports for senior management, managed budgets, handled vendor communications, and ensured compliance with workplace policies.
  • Customer Service: Responded promptly to guest complaints or special requests, working closely with the front office and maintenance teams to ensure guest satisfaction.
  • Process Improvement: Implemented improved cleaning procedures and time management systems, resulting in enhanced efficiency and reduced turnaround times.

Assistant Housekeeping Manager

Global Hospitality Solutions
12.2023 - 01.2024
  • Team Supervision: Assisted in managing a team of housekeeping attendants, assigning daily tasks, monitoring performance, and providing on-the-job training to maintain high cleanliness standards.
  • Daily Operations: Oversaw room inspections, ensured timely room turnovers, and coordinated closely with front office and maintenance departments to meet guest and operational needs.
  • Inventory Control: Monitored usage and stock levels of cleaning supplies and linens; assisted with ordering and maintaining proper inventory levels.
  • Staff Scheduling: Helped create and adjust staff rosters to meet occupancy demands while managing sick leave, absences, and overtime.
  • Quality Assurance: Conducted routine checks of guest rooms and public areas to ensure cleanliness, safety, and compliance with company policies and health regulations.
  • Customer Service: Addressed guest complaints or special requests professionally and promptly, contributing to overall guest satisfaction.
  • Administrative Support: Maintained records related to attendance, incidents, inspections, and housekeeping metrics, and assisted with preparing reports for senior management.

Assistant Housekeeping Manager

AHS Hospitality
05.2021 - 12.2023
  • Team Supervision: Assisted in managing a team of housekeeping attendants, assigning daily tasks, monitoring performance, and providing on-the-job training to maintain high cleanliness standards.
  • Daily Operations: Oversaw room inspections, ensured timely room turnovers, and coordinated closely with front office and maintenance departments to meet guest and operational needs.
  • Inventory Control: Monitored usage and stock levels of cleaning supplies and linens; assisted with ordering and maintaining proper inventory levels.
  • Staff Scheduling: Helped create and adjust staff rosters to meet occupancy demands while managing sick leave, absences, and overtime.
  • Quality Assurance: Conducted routine checks of guest rooms and public areas to ensure cleanliness, safety, and compliance with company policies and health regulations.
  • Customer Service: Addressed guest complaints or special requests professionally and promptly, contributing to overall guest satisfaction.
  • Administrative Support: Maintained records related to attendance, incidents, inspections, and housekeeping metrics, and assisted with preparing reports for senior management.

Education

Some College (No Degree) - Sertificate 3 of Hospitality Management

Pacific Training Group
Sydney

Bachelor of Arts - Accounting

Universitas Muslim Indonesia
Indonesia
10-2009

Skills

  • Staff management
  • Inventory control
  • Quality assurance
  • Budget Management

Timeline

Senior Housekeeping Supervisor

East Hotel
02.2025 - 04.2025

Housekeeping Manager

Global Hospitality Solution
01.2024 - 01.2025

Assistant Housekeeping Manager

Global Hospitality Solutions
12.2023 - 01.2024

Assistant Housekeeping Manager

AHS Hospitality
05.2021 - 12.2023

Some College (No Degree) - Sertificate 3 of Hospitality Management

Pacific Training Group

Bachelor of Arts - Accounting

Universitas Muslim Indonesia

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Andi Haerani