Andika Nurwansyah
Herne Hill,VIC
Summary
To gain a rewarding and challenging position, making full use of skills, experiences and core capabilities. Personable Office Administrator with more than 5 years of experience prioritising multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
15
15
years of professional experience
Work History
Front Office / Office Administrator Coordinator
Department of Justice
12.2022 - 12.2023
- Managed front office operations, ensuring welcoming environment for clients and visitors alike.
- Interacted with clients by phone, email, or in-person to provide information.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided exceptional customer service to both internal and external clients, resolving issues promptly.
- Coordinated communications, financial processing, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Developed training materials for new employees, facilitating a smooth onboarding experience.
Residential Support Officer
Victoria Public Service – Covid Quarantine Victoria
12.2020 - 04.2022
- Support a safe environment for people arriving from overseas who are required to enter a compulsory period of quarantine at the hotel
- Communicate with people in an effective and empathetic manner to maintain physical distancing measures and good hygiene practices, including following infection prevention and control processes
- Contribute to a safe and healthy working environment, consistent with Occupational Health & Safety policy, procedures and legislation
- Conducted regular reviews of operations and identified areas for improvement
- Improved department efficiency by streamlining and implementing policies and processes.
Front Office / Office Administrator Coordinator
Department of Justice
10.2016 - 12.2020
Duty Manager
Qantas International Lounges
02.2012 - 01.2014
- Manage the day-to-day operations of both the First class and Business lounges
- Oversee the Food and Beverage operations including staffing levels, performance management, any issues of the Lounge restaurant
- Manage Lounge concierge and Lounge porters which were part of the portfolio as Duty Manager
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Trained employees in essential job functions.
Senior Lounge Attendant
Qantas International First Class Lounge
02.2009 - 02.2012
Education
Diploma of Event Management -
Northern Melbourne Institute of TAFE
Preston, VIC11.2009
Diploma of Hospitality Management -
Northern Melbourne Institute of TAFE
Preston, VIC11.2009
Skills
- Work Coordination
- Innovation and Creativity
- Teamwork and Collaboration
- Attention to Detail
- Multitasking Abilities
- Time Management
- Decision-Making
- Problem-Solving
- Team building
- Excellent Communication
Languages
Indonesian
Traininganddevelopment
- 2011 Dangerous Goods Training (Melbourne Airport)
- 2011 First Aid Training (Melbourne Airport)
- 2010 Fire Warden Training (Melbourne Airport)
- 11/02/2008 Certificate Responsible Serving of Alcohol
- August 2006 - September 2006 Completed DJ Training (Bali)
Hobbies and Interests
- Surfing
- Playing music instruments (Guitar)
- Exploring the Nature
- DJ
Timeline
Front Office / Office Administrator Coordinator
Department of Justice
12.2022 - 12.2023
Residential Support Officer
Victoria Public Service – Covid Quarantine Victoria
12.2020 - 04.2022
Front Office / Office Administrator Coordinator
Department of Justice
10.2016 - 12.2020
Duty Manager
Qantas International Lounges
02.2012 - 01.2014
Senior Lounge Attendant
Qantas International First Class Lounge
02.2009 - 02.2012
Diploma of Event Management -
Northern Melbourne Institute of TAFE
Diploma of Hospitality Management -
Northern Melbourne Institute of TAFE
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