Andile Tshabalala
Coorparoo,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Guest Services Agent
Novotel Brisbane Southbank
11.2022 - Current
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Recommended hotel services or amenities that guest may find useful.
- Greeted guests upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Student Placement
Womens Health And Equality QLD
07.2023 - 11.2023
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Scheduling appointments
- Co-facilitated therapeutic groups
- Processed external referrals
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Utilized trauma-informed approaches to promote healing and empowerment for clients.
- Developed an evaluation survey to monitor program performance and outcomes for successful delivery of services.
Student Placement
Child Safety
02.2023 - 06.2023
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Utilized clear communication and interpersonal skills to build relationships with participants.
- Assisted in home visits during IPAs and IAs
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Supervised family contacts
- Supervised and Interviewed children.
Education
Master of Social Work -
James Cook University
11.2023
Bachelor of Arts - Psychology And Criminology
James Cook University
07.2021
Skills
- Detail-oriented
- Task prioritization
- Team collaboration
- Active listening
- Critical thinking
- Adaptability
- Interpersonal skills
- Time management
References
Wendy Matthews
WHEQ Group Facilitator
wendym@wheq.org.au
0448 659 231
Demee Anderson
Placement Supervisor
CSO, Cannon Hill
demee.anderson@cyjma.qld.gov.au
0478 885 619
Mandy Walsh
Front Office Manager
Novotel Brisbane Southbank
0466 421 688/ 07 3295 4130
Timeline
Student Placement
Womens Health And Equality QLD
07.2023 - 11.2023
Student Placement
Child Safety
02.2023 - 06.2023
Guest Services Agent
Novotel Brisbane Southbank
11.2022 - Current
Master of Social Work -
James Cook University
Bachelor of Arts - Psychology And Criminology
James Cook University
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