Andjela Filipovic
Chippendale,NSW
Summary
Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.
Overview
8
8
years of professional experience
Work History
RESTAURANT MANAGER
FOUR FROGS CREPERIE
03.2021 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
RESTAURANT MANAGER
BRASSERIE L'ENTRECOTE
11.2020 - 03.2021
- Carefully interviewed, selected, trained, and supervised staff.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Led and directed team members on effective methods, operations, and procedures.
FLOOR MANAGER
BON VIN RESTAURANT
02.2020 - 11.2020
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
WAIT STAFF
DUNBAR HOUSE
03.2019 - 01.2020
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
FLOOR MANAGER
ROSE ROYALE
07.2018 - 03.2019
- Managed store inventory and stock levels to maintain availability of products.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
PASTRY CHEF
FRENCHIE’S BISTROT, Restaurant
01.2018 - 07.2018
- Maintained well-organized mise en place to keep work consistent.
- Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
- Planned promotional menu additions based on seasonal pricing and product availability.
FLOOR SUPERVISOR
LA CANTINE • Restaurant
11.2017 - 12.2018
- Developed and implemented strategies to improve customer service and increase sales.
- Held team meetings to gain feedback, provide updates and set policies.
ASSISTANT SOMMELIER
L’ASSIETTE • Restaurant
05.2016 - 11.2017
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Set up wine tastings to bring in business and promote special offerings.
Education
Diploma Hospitality Management - Hospitality Administration And Management
Albert De Mun
Paris2016
Skills
- Honed Marketing Skills
- Managing Deliveries
- POS Terminal Operation
- Investigating Complaints
- Employee Recruitment Expertise
- Strategic Methods
- Compliance Requirements
Languages
French
Native or Bilingual
Serbian
Native or Bilingual
English
Full Professional
Timeline
RESTAURANT MANAGER
FOUR FROGS CREPERIE
03.2021 - Current
RESTAURANT MANAGER
BRASSERIE L'ENTRECOTE
11.2020 - 03.2021
FLOOR MANAGER
BON VIN RESTAURANT
02.2020 - 11.2020
WAIT STAFF
DUNBAR HOUSE
03.2019 - 01.2020
FLOOR MANAGER
ROSE ROYALE
07.2018 - 03.2019
PASTRY CHEF
FRENCHIE’S BISTROT, Restaurant
01.2018 - 07.2018
FLOOR SUPERVISOR
LA CANTINE • Restaurant
11.2017 - 12.2018
ASSISTANT SOMMELIER
L’ASSIETTE • Restaurant
05.2016 - 11.2017
Diploma Hospitality Management - Hospitality Administration And Management
Albert De Mun
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