Andre Bruzzese
Melbourne,VIC
Summary
Dedicated and customer-focused professional known for consistently delivering high levels of service and support to meet diverse needs. Quick to adapt and a fast learner, with a proven ability to manage multiple tasks effectively, earning recognition for reliability and efficiency. Committed to safety and hygiene standards, with a collaborative, “can-do” approach that strengthens teamwork and service excellence. Highly organized and adaptable, skilled in engaging positively with people in dynamic retail and service environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service/Catering
Ramsay Health Albert Road Mental Health Hospital
Melbourne, VIC
02.2021 - 05.2022
- Conducted COVID-19 screenings, managing entry protocols to ensure safety while assisting guests and patients with required health documentation.
- Supported kitchen operations by handling dishwashing, garbage disposal, and food preparation, ensuring a clean, organized workspace.
- Delivered meals to patients, managing dietary requirements, and maintaining a friendly, supportive environment to enhance patient comfort.
- Served meals and beverages to patients during service periods, maintaining a kind and friendly attitude while adhering to COVID-19 regulations.
Election Officer
Victorian Electoral Comission
Melbourne City, Knox City Council, VIC
11.2018 - 11.2019
- Due to my strong customer focus and ability to work accurately, in a team and under pressure, I was offered the role of election official for both the Victorian state elections and local government election, and remain on the VEC’s election official pool for future elections. My main responsibilities included assisting in the conduct of the election voting centre, set-up, answering general questions from voters, assisting in the scrutiny and counting of ballot papers, marking the electoral role, and guarding ballot boxes, as part of the voting centre team.
Front of House Waiter
The Independent
Gembrooke, VIC
07.2017 - 06.2019
- Delivered exemplary customer service & brand representation, committing myself to sustaining service/product knowhow to meet all enquiries – received consistently strong feedback from manager.
- Maintained safety & proficiency via regulatory compliance, including adhering to food management standards (e.g. handling hot beverages) and service delivery targets (e.g. delivering within 60 seconds).
- Contributed to cohesive & committed teamwork across operations, from proactively supporting team members as an on-the-floor floater, to upholding a welcoming and memorable self/site presentation.
Front of House Waiter & Kitchen Hand
Cromwell and McKillop STREAT Cafes
Melbourne City, VIC
02.2017 - 06.2017
- Provided high-level customer service, proactively greeting and attending to diverse clientele and managing orders, drinks preparation, and consumables with minimal supervision.
- Adhered strictly to OH&S and food handling protocols, safely delivering hot beverages and using specialized equipment (e.g., industrial sandwich press for heated food).
- Maintained a welcoming clean environment, by upholding hygiene standards, ensuring tidy tasks, including dishwashing.
- Other various jobs and responsibilities, which included dishwashing, taking out the garbage, cleaning the kitchen in the evening and helping the chefs with food preparation.
Customer Service Assistant
Villa Maria Opportunity Shops
Knox & Ferntree Gully, VIC
04.2016 - 04.2016
- Offered an ongoing casual role based on a helpful, customer-facing approach.
- Supported store operations, by organising clothing racks, maintaining store tidiness, and sorting through new donations to ensure a well-presented shopping environment.
- Created a welcoming atmosphere, by engaging warmly with customers and providing support to staff as needed.
Education
Bachelor of Arts Psychology - Psychology & Criminology
Deakin University
Melbourne09-2025
Skills
- Customer Engagement & Empathy: Skilled in creating welcoming environments and handling inquiries, with experience supporting diverse individuals and engaging customers warmly
- Financial & Stock Management: Experienced in cash handling, managing financial transactions, and monitoring/replenishing stock using POS systems
- Food & Beverage Handling & Safety Compliance: Knowledgeable in food hygiene and regulatory standards (OH&S), with experience in safe food handling, maintaining a clean workspace, and adhering to health protocols
- Teamwork & Leadership: Proven collaborator and leader in team settings, adept at supporting team objectives, assisting colleagues, and fostering inclusive, positive atmospheres
- Problem Solving & Adaptability: Skilled in crisis management and adaptable to diverse settings, demonstrating effective decision-making under pressure
- Technical Proficiency: Proficient in Microsoft Office suite, retail/hospitality POS systems, and equipment (eg, cash registers, industrial coffee machines)
- Certifications: First Aid Certificate (St John Ambulance Australia), Food Hygiene Certificate
Additional Experience
- Albert Road Mental Health Hospital | Catering Worker | 2021 – 2022
Responsibilities included meal delivery, COVID-19 screenings, patient support, and kitchen assistance.
- Disability Support Worker | Bespoke Health | 2022 – 2023
Provided one-on-one support to an adult client, assisting with daily activities and life skills.
- Group Organizer | GROW Australia | 2022 – 2023
Planned and facilitated group sessions for individuals with mental health challenges, including managing session logistics and participant engagement.
- Independent Person – Youth Referrals | Centre for Multicultural Youth | 2023 – Present
Supported youth under arrest by monitoring well-being and collaborating with Victoria Police.
- Youth Committee Member | Freeza Stonnington | 2023 – 2024
Helped plan and facilitate community youth events, taking on roles in promotion, public speaking, and event management.
- Wellbeing Ambassador / Team Leader | Deakin University| 2024 – Present
Enhanced student well-being through group activities, leadership in events, and support services.
Certification
- Certificate II in Hospitality | Aquinas College
- Responsible Service of Alcohol | Victorian Commission for Gambling and Liquor Regulation
- Food Handling & Hygienic Practices Certificate | Hospitality Training Australia
- Barista & Coffee Preparation Certificate | The Coffee School
- First Aid Certificate | St Johns Ambulance
- Mental health First Aid Certificate (Will be Acquiring in November) | Deakin University
Accomplishments
- Certificate of Appreciation | GROW Mental Health Group Organiser | Grow Australia | 2022
- Citizenship Award | Dedication to the School Cafe | Sherbrooke Community School | 2017
- Award for Displaying Exceptional Leadership | During Wellbeing Expo | Sherbrooke Community School | 2017
References
References available upon request.
Timeline
Customer Service/Catering
Ramsay Health Albert Road Mental Health Hospital
02.2021 - 05.2022
Election Officer
Victorian Electoral Comission
11.2018 - 11.2019
Front of House Waiter
The Independent
07.2017 - 06.2019
Front of House Waiter & Kitchen Hand
Cromwell and McKillop STREAT Cafes
02.2017 - 06.2017
Customer Service Assistant
Villa Maria Opportunity Shops
04.2016 - 04.2016
- Certificate II in Hospitality | Aquinas College
- Responsible Service of Alcohol | Victorian Commission for Gambling and Liquor Regulation
- Food Handling & Hygienic Practices Certificate | Hospitality Training Australia
- Barista & Coffee Preparation Certificate | The Coffee School
- First Aid Certificate | St Johns Ambulance
- Mental health First Aid Certificate (Will be Acquiring in November) | Deakin University
Bachelor of Arts Psychology - Psychology & Criminology
Deakin University
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