Andre Campos

· Passenger Transport: Safely drive passengers to destinations.

· Route Planning: Choose efficient routes to save time.

· Customer Service: Assist passengers and provide a friendly experience.

· Vehicle Maintenance: Regularly inspect and maintain the car.

· Fare Management: Handle payments and issue receipts.

· Record Keeping: Log trips, mileage, and hours.

· Safety Protocols: Ensure compliance with safety measures.

· Navigation: Use GPS and maps for route guidance.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.

· Development and implementation of continuous improvement planning processes;

· Direct work with agile methodologies (SCRUM / Lean IT);

· Responsible for assessment and development of high-performance teams;

· Secure SLA (Service Level Agreement) for contracts and measurement indicators;

· Implement action plans for recovery indicators;

· Responsible for the implementation of shared team working methodology ensuring best team utilization and reduction of idletime;

· Customer Relations, transforming requirements into optimal results to ensure satisfaction;

• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
• Improved business processes by analyzing current practices and recommending optimization strategies.
• Optimized workflow processes to enhance overall productivity and achieve operational excellence.

· I successfully represented as direct contact to negotiate with all key stakeholders, whilst holdingtheresponsibility of managing all active contracts and internal executed systems with varioussuppliers.

· Creating policies for overall IT operations

· Assisted in organising twelve large contracts with new clients.

· Coding customer requirements into smart solutions such as ERP TOTYS () VB6, VBA, CSS,HTML,Oracle, PHP AND SQL.

· I successfully developed the company's website with all the documentation, code and all therequirements as requested by the IT director.

• Developed reusable code libraries that streamlined development efforts and improved consistency in software architecture across multiple projects.
• Developed secure applications by enforcing strong encryption standards and implementing robust authorization mechanisms.
• Established clear communication channels between stakeholders, facilitating better decision-making throughout project lifecycles.
• Designed updates to existing software to meet changing customer demands.