Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Additional Note
Timeline
Generic

Andre Kasmir

Coolaroo

Summary

An accomplished Account Manager and Sales Executive with a proven track record of cultivating robust client relationships, driving revenue growth, and implementing effective sales strategies. Proficient in identifying client needs, negotiating contracts, and exceeding sales targets across diverse industries.

Overview

17
17
years of professional experience

Work History

Industrial and Medical Equipment Specialist

Wedderburn
01.2024 - Current
  • To drive growth and positive reputation for Wedderburn’s medical range – state wide.
  • Implement approved marketing strategy and ensure that sales objectives are achieved.
  • Build Relationships with current customers and prospective customers.
  • Grow Wedderburn customer base.
  • Represent and promote Wedderburn products, services and Brand.
  • Accurate & timely reporting of your activities.
  • Attend to invoicing, queries, pricing & fair business practice.
  • CRM Entry for all sales opportunities from a new deal until closed.
  • Coordinated logistical aspects of equipment acquisition projects, including transportation, installation, and training requirements.
  • Enhanced workplace safety with thorough inspections and adherence to regulatory guidelines.
  • Maintained inventory of necessary expendables, parts and supplies.
  • Implemented new equipment installation procedures, resulting in minimized disruption to operations.
  • Provided guidance to junior team members on proper handling techniques and safety protocols, fostering a positive work environment focused on growth and development.
  • Developed a system for tracking equipment maintenance schedules, leading to increased reliability and fewer breakdowns.
  • Leveraged strong communication skills to effectively convey technical information to non-technical stakeholders, facilitating informed decision-making processes.
  • Collaborated with cross-functional teams to develop customized solutions for unique equipment challenges.
  • Increased equipment efficiency by conducting regular preventative maintenance and timely repairs.
  • Performed preventive maintenance for medical equipment.
  • Trained staff on proper operation of equipment as well as initial troubleshooting techniques.
  • Maintained safe work environment and adhered to privacy regulations.
  • Responded to customer requests for service and repairs within 24 hours.
  • Developed presentations and provided on-site demonstrations of latest biomedical devices, technologies and procedures.
  • Assisted customers with budget planning and recommendations on cost-effective replacement alternatives for outdated, issue-prone equipment.

Service Account Manager

Alsco
04.2023 - 01.2024
  • Upsell existing customers with Alsco products.
  • Ensure accuracy in accounts, stocktakes and charging for loss of goods where appropriate.
  • Active participation in sales promotions and programs.
  • Identify triggers and actively re-sign existing customers onto new service agreements.
  • Resolve all service related matters with new and existing customers.
  • Supervise the following activities by completing daily debriefs with SDPs (Service Delivery Person) and Supervisors.
  • On board all new business orders following standard procedures.
  • Organise and supervise the receiving, processing and resolution of customer service problems and complaints so that a minimal loss of business is experienced.
  • Actively maintain good client relationships.
  • Raising Credit notes as required.
  • Following internal recruitment policies and procedures ensures the right people are in the right roles within the time required so that production is not negatively impacted by any vacancy that may arise from time to time.
  • Works with supervisors of sections to ensure that staff are being provided with effective and actionable feedback to improve any areas of underperformance in a reasonable time frame.
  • Where performance or behaviour does not improve through on the job coaching and counselling, implements performance improvement process in line with company policy and procedure and relevant employment law.
  • Responds to grievances promptly and looks to resolve internal issues between parties directly where possible.
  • Display empathy and respect to team members and ensure staff welfare and morale is maintained at acceptable levels.
  • Display parity amongst team members.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Order Management Specialist

Directed Electronics
11.2022 - 04.2023
  • Maintaining systems and processes to ensure that, orders flowing in via various automated flows (like EDI, CSV etc) are being delivered on time with maximum efficiency. This is accomplished using SAP, OCR, HighJump, Wrike and other SaaS program.
  • Interact with customers of all levels and experience in a positive and constructive manner.
  • Own customer concerns and represent this internally to ensure internal alignment and resolution.
  • Become the teams process expert in order related processes and lead the development of training material, SOP’s and improvements.
  • Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
  • Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
  • Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
  • Reduced order errors with meticulous attention to detail, thorough review, and effective communication.
  • Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
  • Enhanced order processing efficiency by streamlining workflows and implementing best practices.
  • Improved inventory management through accurate tracking of product availability and timely order fulfillment.
  • Contributed to successful project implementations by providing insights on potential improvements within the Order Management domain.
  • Collaborated with cross-functional teams in resolving order-related issues, ensuring a seamless customer experience.
  • Prevented stock shortages by monitoring inventory levels closely, placing purchase orders as needed to maintain supply consistency.
  • Minimized discrepancies in invoicing by closely reviewing all documentation before submission to customers or vendors.
  • Assisted in developing KPIs related to Order Management performance for better understanding of areas requiring improvement.
  • Updated company tracking system with latest information.
  • Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
  • Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
  • Processed and handled customer complaints, answering questions, and providing alternative solutions.
  • Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
  • Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
  • Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.

Sales Consultant Retail Equipment- Eastern Region

Wedderburn Scales
08.2011 - 11.2022
  • Implemented approved marketing strategies to promote the business and grow sales.
  • Ensure monthly and yearly sales targets are met.
  • Manage, develop, service, support and maintain customers in order to grow account within territory.
  • Develop Wedderburn brand.
  • Focus on solution based selling via complete range of retail product and services.
  • Promote acquisition options including finance and rental.
  • Accurate and timely reporting of activities.
  • Ensure all company OH&S policies and practices are understood and implemented.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
  • Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
  • Maximized customer retention by resolving issues quickly.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Developed, maintained and utilized diverse client base.

Internal Sales Representative

Wedderburn Scales
09.2010 - 08.2011
  • Handle incoming sales enquiries.
  • Performing telemarketing as required.
  • Represent & promote Wedderburn products, service and brand.
  • Assist sales representatives as required.
  • Following sales order through timely completion.
  • Calibration on retail and industrial product as required.
  • Accurate and timely reporting of activities.
  • Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
  • Queried database for prospects within possible assignment territories.
  • Added consumer purchase dates and updated address changes for current accounts in corporate database.
  • Identified consumer interests and key market identifies for new accounts.
  • Researched and identified possible new accounts for sales development.
  • Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
  • Developed strong relationships with clients, leading to increased repeat business and consistent sales growth.
  • Utilized CRM software to track client interactions, resulting in better organization and enhanced customer relationship management.
  • Increased cross-selling opportunities by effectively communicating product features and benefits tailored to individual client needs.
  • Conducted comprehensive market research to identify trends and areas of opportunity for business expansion efforts within target markets.
  • Supported external sales representatives by preparing necessary documentation for presentations and proposals while maintaining a clear understanding of all relevant project details throughout each stage of the sale cycle.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Informed customers of promotions to increase sales productivity and volume.
  • Contributed to event marketing, sales and brand promotion.

Process Analyst - Solution Development and Support Department

Intec Group
08.2009 - 12.2009
  • Achievements:
  • Provided 40+ recommendations to improve current SDLC (Software Development Life Cycle) which were approved by Software Solution Manager to be taken on board.
  • Responsibilities:
  • Designed ‘as is’ analysis of the current SDLC processes by means of consulted SMEs, which include but not limited to: Software Solution Manager, Project Manager, Business Analysts, Lead Architecture, Designers, Programmers, Test Lead, and others.
  • Researched on current industry best practice on SDLC processes and structured a gap analysis.
  • Devised a roadmap with prioritised list of actions to minimise the gap highlighted in the analysis.
  • Provided a comprehensive list of recommendations on how to implement the solution.
  • Presented the project result in front of key company stakeholders.
  • Part of University Course Requirement – Industry Alliance Program

Business Analyst - Change Management Department

SA Water’s Information Services
12.2008 - 02.2009
  • Achievements:
  • 40% reduction of Change Request Lodgement.
  • Responsibilities:
  • Investigated and categorised “Standard” Change Requests by analysing historical data in Marvel Systems and interviewed heavy users and other relevant users of the Change Requests.
  • Presented the findings to seek approval from Change Advisory Board.
  • Created a webform that lodge in the pre approved standard change requests. Webform used html script and directly linked to Marvel Systems to reduce time. This include consultation with Marvel Systems representative to gain further understanding of the software.
  • Part of University Course Requirement – Industry Alliance Program

Business Analyst – SAS Team

Centrelink’s Core Business IT System and Support
02.2008 - 07.2008
  • Achievements:
  • Reduced reporting process time for Centrelinks’ Child Care Rebate System (Australia Wide) by approximately 3 hours.
  • The technique to reduce data redundancy in the Child Care Rebate System is applied to other Centrelink’s reporting requirements (Australia Wide).
  • Responsibilities:
  • Streamlined Child Support Agency (CSA) child care rebate system using SAS language.
  • Created a logical system for the CSA’s child care rebate reporting process definitions by listing the data components and files used.
  • Analysed the system for any inefficiencies.
  • Provided different solutions with pros and cons to the company stakeholders.
  • Modified SAS programming to change the flow of the system. The reporting process time is reduced by 3 hours.
  • Part of University Course Requirement – Industry Alliance Program

Education

Master of Business Information Systems -

University of South Australia
12.2009

Bachelor of Business Information Systems - undefined

University of South Australia
12.2008

Diploma of Information Technology - undefined

Eynesbury Institute
06.2006

Skills

  • Dedicated to task completion and client satisfaction
  • Effective teamwork in dynamic settings
  • Excellent oral and written communication skills (IELTS overall score 8)
  • Skilled in digital tools

References

Referees are available upon request.

Hobbies and Interests

Sports: Soccer, Taekwondo, Archery, Travelling, Personal development

Additional Note

  • Residency Status Permanent Resident
  • DOB 21/02/1987

Timeline

Industrial and Medical Equipment Specialist

Wedderburn
01.2024 - Current

Service Account Manager

Alsco
04.2023 - 01.2024

Order Management Specialist

Directed Electronics
11.2022 - 04.2023

Sales Consultant Retail Equipment- Eastern Region

Wedderburn Scales
08.2011 - 11.2022

Internal Sales Representative

Wedderburn Scales
09.2010 - 08.2011

Process Analyst - Solution Development and Support Department

Intec Group
08.2009 - 12.2009

Business Analyst - Change Management Department

SA Water’s Information Services
12.2008 - 02.2009

Business Analyst – SAS Team

Centrelink’s Core Business IT System and Support
02.2008 - 07.2008

Bachelor of Business Information Systems - undefined

University of South Australia

Diploma of Information Technology - undefined

Eynesbury Institute

Master of Business Information Systems -

University of South Australia

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Andre Kasmir