Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Andrè Kena

Andrè Kena

Perth,WA

Summary

Engagement Lead committed to person-centred support and delivering positive, lasting outcomes for clients. Skilled in project management, strategic planning, and stakeholder engagement, focusing on tailored solutions aligned to client goals. Known for empathy, adaptability, and clear communication, fostering trust and collaboration across teams. Dependable and proactive, dedicated to creating environments where clients and teams thrive.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Engagement and Recovery Lead

Suitsme
02.2023 - Current
  • Optimised Reporting Processes : Improved reporting systems to ensure data accuracy, supporting more informed decision-making for clients and internal teams.
  • Led Client Onboarding and Expansion : Directed the onboarding team by leveraging HubSpot automation and CRM tools to integrate new clients seamlessly, securing over $700,000 in client service agreements within a single financial year.
  • Developed Client-Focused Safety Plan s: Designed and implemented comprehensive safety and risk assessments, aligning goal-setting strategies with clients' recovery and engagement needs.
  • Service Improvement : Researched, recommended, and presented solutions to the CEO, facilitating smooth integration to improve service delivery and outcomes for over 250 clients and 170 support workers.
  • Managed Participant Funding Allocation : Oversaw participant funding allocation, empowering clients to better understand their NDIS plans and exercise choice and control over resources, ensuring sustainable support and care.
  • Built Strategic External Partnerships : Fostered collaborative relationships with external organisations, broadening service offerings and strengthening client support networks.
  • Managed Caseloads and Client Feedback : Managed a diverse caseload of 30+ participants, conducting regular check-ins and incorporating client feedback to improve engagement and recovery outcomes.
  • Implemented Process Improvements : Identified opportunities to optimise onboarding and support processes, streamlining workflows to improve team efficiency and service quality by %32.
  • Focused on Client Empowerment : Championed initiatives prioritising client independence, tailoring care plans to individual needs and promoting active involvement in their recovery journeys.
  • Provided Post-Incident Debriefing : Supported and guided team members after incidents, encouraging reflection and learning to enhance future practices.
  • Participated in Stakeholder Meetings : Collaborated in clinical-level stakeholder meetings for complex clients, ensuring alignment between client care goals and organisational priorities.
  • Managed Executive-Level Reporting : Led the collection and analysis of key data, including revenue metrics, to produce high-level reports for executive leadership.
  • Mentored Junior Team Members: Fostered professional development and growth within the team by providing guidance and support to junior staff.

Mental Health Support Worker

Helpingminds
01.2022 - 02.2023
  • Respond effectively to mental health crises, ensuring safety for individuals in urgent need of support.
  • Promote clients' rights and access to services, resources, and opportunities, empowering them to make informed decisions and maintain autonomy.
  • Use evidence-based techniques like Cognitive Behavioural Therapy (CBT) to support clients in challenging negative thought patterns and improving emotional regulation.
  • Establish rapport with clients, their families, and external stakeholders such as SCo and PRC to foster trust and create a reliable support team.
  • Encourage mental and physical health by guiding clients to adopt healthy lifestyle practices, such as nutrition, exercise, and mindfulness.
  • Apply trauma-informed principles to ensure clients feel safe, respected, and supported, considering the impact of past trauma on their current needs.
  • Identify potential risks to client well-being, assess safety concerns, and develop strategies to manage risks such as self-harm, suicidal ideation, and substance use.
  • Support clients in accessing and participating in social, vocational, and recreational activities, reducing isolation and encouraging engagement with their communities.

Mental Health Support Worker

SuitsMe
07.2021 - 01.2022
  • Collaborated with diverse groups, including youth, seniors, people of colour, LGBTIQA+ individuals, and people of various faiths, to support their mental health needs across a range of conditions.
  • Demonstrated experience supporting participants with diverse mental health needs, including neurocognitive, substance-related, neurodevelopmental, trauma-related, personality, psychotic, mood, and anxiety conditions.
  • Supported clients in setting personalised goals and developing collaborative care plans, ensuring achievable objectives tailored to their mental health journey.
  • Provided companionship and emotional support to foster a sense of belonging and alleviate feelings of isolation.
  • Supported individuals in developing daily living skills, including personal care, financial skills, and motivational techniques, while fostering independence, improving emotional resilience, and enhancing overall quality of life.
  • Delivered administrative and documentation support, maintaining accurate and timely records of client case notes, progress, and care plans to ensure compliance and continuity of care.
  • Served as a reliable point of contact for families seeking updates on their loved one''s progress or needing additional resources.
  • Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
  • Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
  • Provided clients with recommendations to community resources.

Education

Bachelor - Psychology (Paused)

University of Western Australia
Perth, WA

Diploma - Counselling

North Metropolitan TAFE Leederville
Perth, WA
12-2021

Diploma - Community Services

North Metropolitan TAFE Leederville
Perth, WA
06-2021

Skills

  • Client engagement
  • Teamwork and collaboration
  • Stakeholder management
  • Strategic thinking
  • Risk assessments
  • Adaptability and flexibility
  • Risk mitigation
  • Stakeholder relations
  • Decision-making
  • Implementation management
  • Critical thinking
  • Engagement strategy

Certification

  • Working with Children Check (WWC)
  • Police Clearance WA

Languages

Arabic
Limited Working
English
Native or Bilingual

Timeline

Engagement and Recovery Lead

Suitsme
02.2023 - Current

Mental Health Support Worker

Helpingminds
01.2022 - 02.2023

Mental Health Support Worker

SuitsMe
07.2021 - 01.2022

Bachelor - Psychology (Paused)

University of Western Australia

Diploma - Counselling

North Metropolitan TAFE Leederville

Diploma - Community Services

North Metropolitan TAFE Leederville

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Andrè Kena