Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Machine Operator
Everest Ice Cream
01.2023 - 03.2023
Operated machining equipment safely.
Manually loading and unloading materials within the areas.
Set up machinery to produce exceptional products for industrial needs.
Recording information on forms and documentation.
Complying with Good Manufacturing Practices and Good Documentation Practices.
Customer Service Agent
Branski - Woolworths
01.2022 - 11.2022
Home delivery process - Safely unpacking and hand-delivering a variety of products.
Monitoring the loading of vehicle at the retail dock.
Woolworths customer service Regulatory Requirements.
Contributed to company achieving and holding industry-leading customer service ratings.
Sales Representative
EletroFlash
05.2019 - 12.2021
Increased sales by offering advice on purchases and promoting additional products.
Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Retained excellent client satisfaction ratings through outstanding service delivery.
Maintained an established customer base.
Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Education
Bachelor Of Civil Engineering - Building
Catholic University of Pernambuco
Brazil
Woolworths Online Customer Service - Customer Service
LINFOX
Melbourne, VIC
10.2022
Introduction To Receiving / Handling Retail Stock - Stock
Working For Victoria E-learning
Melbourne, VIC
08.2022
Bachelor Of Law - Work And Family Studies
Humans Sciences University
Brazil
11.2006
Skills
Sales Expertise
Persuasive Techniques
Customer Retention Abilities
Customer Relations
Costuming Assistance
Continuous Improvement Strategies
Problem-Solving Strengths
Maintaining Customer Database
Timeline
Machine Operator
Everest Ice Cream
01.2023 - 03.2023
Customer Service Agent
Branski - Woolworths
01.2022 - 11.2022
Sales Representative
EletroFlash
05.2019 - 12.2021
Bachelor Of Civil Engineering - Building
Catholic University of Pernambuco
Woolworths Online Customer Service - Customer Service
LINFOX
Introduction To Receiving / Handling Retail Stock - Stock