Andre Oliveira
Meadow Springs,Australia
Summary
With over 7 years of engineering experience in the resources industry, responsible for project management and customer relations at Ozcon Engineering. Conducted quality control audits and implemented corrective actions to ensure highest standards. Strong QA/QC experience includes reducing re-work from 30% to 5% at Bradken, gaining valuable experience in quality management. Worked with industry majors such as BHP, FMG, Newmont, Roy Hill, and Rio Tinto, developing industry best practice skills. Proven track record in production management, consistently meeting 100% of client deadlines for FY15/16, 16/17, and 17/18 compared to the 70% achieved by predecessor. High level of personnel leadership skills, successfully managing teams of up to 35 staff members and fostering a culture of continuous improvement. Safety is always a top priority, evidenced by personal record of 0 lost time incidents and teams managed. Recognized for excellent attention to detail, professional manager with significant expertise in overseeing complex projects and ensuring timely delivery. Skills in strategic planning, budget management, and risk assessment contribute to success in driving results and fostering a collaborative team environment. Known for reliability, leadership, and effective communication, ready to make a valuable impact in next role. Robust experience in managing and growing successful small enterprises as a professional business leader. Proven track record in strategic planning, financial oversight, and marketing. Strong emphasis on team collaboration and driving results. Adaptable and dependable, skilled in customer relations, operational efficiency, and problem-solving.
Overview
13
13
years of professional experience
Work History
Small Business Owner
Bean at the Beach
02.2022 - 02.2025
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Analyzed market trends to identify new business opportunities and areas for expansion.
- Designed promotional materials to increase brand awareness in local community.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Project Manager / Customer Relations
Ozcon Engineering
04.2019 - 07.2022
- Company Overview: Ozcon Engineering is Australia's leading supplier of threaded casing and accessories
- Website: ozcon.com.au
- Purchasing raw materials, evaluating product quality, researching different vendors
- Compare suppliers using cost benefit analysis and continually source lower costs without impacting quality of materials
- Maintain purchase records as well as logs of product dispatch and receival
- Monitor company inventory and maintaining adequate stock for production
- Minimise overstock and out of stock occurrence by analysing supply and demand of the company's forecast
- Gather data to support purchasing decisions
- Review and improve Ozcon WA division procedures
- Created and complied an internal drawing register for Ozcon QLD division
- Ensuring easy access to all Ozcon drawings for all employees
- Managing healthy, positive and reliable relationships with suppliers
- Receiving and processing customer orders
- Assisted with customer services by notifying clients of backorders, ordering issues and respond to feedback and complaints
- Work out logistical agreement with suppliers, setting delivery amounts and time frames for delivery
- Conduct product tests and assessments using a variety of gauges to check specifications and that the product works as intended
- Identified product defects
- Record and report issues by keeping detailed records of product defects and manufacturing issues
- Support process enhancement by suggesting improvements to a specific part of the manufacturing process to decrease product defects
- Repair minor defects to contribute to overall cost reduction and to save significant time
Programmer / Planner
Bradken Mining
07.2018 - 04.2019
- Company Overview: Bradken is a leading global manufacturer of wear resistant products for both fixed and mobile plants and equipment
- Website: bradken.com
- Coordinate with the department leading hand to maintain inventory of material to make sure department stock stays with the right amount maximizing production and reducing waste
- Maintenance and updating of inventory database
- Drawings Interpretation and understanding of the given dimensions in order to properly draft wear liners and program components on the CNC machine
- Interpretation of work order, material allocation and evaluation of jobs specifications
- Ensure that completed work orders are regularly updated on the schedule
- Utilise softwares such as AutoCAD and ProNest
- Liaise with internal and external stakeholders
Production Supervisor / Planner
Bradken Mining
01.2015 - 07.2018
- Manage a team of up to 35 production staff; oversee the manufacture of materials handling and iron ore processing equipment for mining industry clients BHP, Rio Tinto, Roy Hill, and FMG
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Coordinate Quality, Safety, and Production departments
- Maintain a strong focus on continuous operational improvement
- Fire Warden and First Aider for the worksite; provide minor first aid to team members and follow procedures for possible fire evacuations
- Allocate tasks amongst teams strategically; identify personnel strengths and designate responsibilities accordingly to increase efficiencies
- Set and drive the accomplishment of production and safety targets
- Decreased missed deadlines on client deliveries from 30% down to nil; recognised as the only department out of 5 with this achievement
- Increase production efficiency; on track to deliver a 20% reduction in chute production times
- Review and improve departmental procedures; devised and implemented quality control procedures for the department
- Ensure output meets client specifications through quality assurance inspections at various stages of the manufacturing process
- Work in closely with the internal team and assist with schedule management to ensure the client expectations are met and exceeded
- Utilise tools such as 5S and Changeover Reduction to eliminate waste in manufacturing operations, reduce cost, minimise downtime, and optimise the production system
- Work closely with the estimator to conduct detailed analysis of production times
- Create innovative processes aim to reduce time wastage by 25%
- Conduct inventory management of stock and materials such as rubber, tiles, chemicals, and pre-made standard liners
- Deliver pre-start and toolbox meetings to staff; nurture a culture of safety awareness, and ensure compliance with OH&S procedures and protocols
Quality Assurance / Quality Control Supervisor
Bradken Mining
03.2014 - 01.2015
- Built the Quality department from scratch; established departmental Standard Operating Procedures and led a team of 5 people
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
- Analysed data and compiled weekly and monthly QC reports for management
- Enhanced product quality by implementing rigorous inspection processes and protocols.
- Reduced the number of equipment returns annually from 5 to 0, saving approximately $100,000
- Reduced chute liner re-works from 30% to 5%
- Formulated controlling forms for the Quality team based on the PDCA methodology, as well as fishbone diagrams, action plans, 5 Whys, checklists and Pareto graphs
- Identified areas of improvement, implementing necessary changes to enhance overall product quality.
Shift Leader / Barista, Brewer, Roaster
Antz Inya Pantz Coffee Company
01.2012 - 01.2014
- Company Overview: Antz Inya Pantz is a West Australian coffee shop chain specialising in fresh roasts and cold brews
- Website: www.antzinyapantz.com
- Led a small café team; prepared schedules, allocated work on a daily basis, and oversaw the performance of team members
- Conducted one-on-one training for new team members; provided guidance on roasting of coffee from the green bean to final product
- Oversaw the cold brew process; worked with a variety of different beans from all over the world
- Ensured consistently high quality products reached customers by guiding team members in brewing techniques
- Promoted, advertised, and sold cold brew products; informed customers about available beverages, and provided recommendations on request
- Applied general hygiene practices within the café and whilst handling food and beverages
Education
Diploma of Project Management -
South Metropolitan TAFE
01.2018
Certificate IV in Lean Manufacturing - Competitive System and Practices
Chase Performance
01.2015
Advanced Diploma - Oil and Gas
Central Institute of Technology
01.2013
Bachelor of Production Engineering -
Veiga de Almeida University
01.2008
Skills
- SAP
- MS Project
- Oracle JD Edwards
- AutoCAD
- ProNest
- Microsoft Office: Excel, Word, PowerPoint, Outlook
- Quality control audits
- QA/QC experience
- Production management
- Personnel leadership
- Safety standards
- Attention to detail
- Customer relations
- Staff management
- Budgeting and forecasting
- Team bonding
- Purchasing and procurement
Professional Development
- Certificate of Oil and Gas Logistics
- Safe Manual Handling Practices
- Frontline Management (Bradken)
- Forklift
Timeline
Small Business Owner
Bean at the Beach
02.2022 - 02.2025
Project Manager / Customer Relations
Ozcon Engineering
04.2019 - 07.2022
Programmer / Planner
Bradken Mining
07.2018 - 04.2019
Production Supervisor / Planner
Bradken Mining
01.2015 - 07.2018
Quality Assurance / Quality Control Supervisor
Bradken Mining
03.2014 - 01.2015
Shift Leader / Barista, Brewer, Roaster
Antz Inya Pantz Coffee Company
01.2012 - 01.2014
Certificate IV in Lean Manufacturing - Competitive System and Practices
Chase Performance
Advanced Diploma - Oil and Gas
Central Institute of Technology
Bachelor of Production Engineering -
Veiga de Almeida University
Diploma of Project Management -
South Metropolitan TAFE
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